Can't find clubs using search
Whenever a friend of mine gives me their club hashtag and I try searching for it I can't find anything. Any reason for this?
Forum Discussion
EA_Mai
EA Staff
EA StaffThanks for checking, @Salman_dugeb.
@PinnacleValley, I actually thought it could be related to having left the Club recently, but they weren't a member of the Club before so unfortunately waiting doesn't seem it's going to help ☹️
@Salman_dugeb and @wolfheartsoul, could you please open a help request ticket from the game and let me know the ticket ID you get so we can take a look?
@Neokati, in your case, could you check if you are able to find the Club now?
@9b1893bb4f072b01, your President should be able to find the hashtag of their Club if they go to the Members list and then press on the i button in the top right corner. Once you know the hashtag, try to search for it 🙂
Thanks!
-Mai
@EA_Mai Unfortunately, I'm still not able to find my club.
Yesterday I have got an support feedback and my account is under investigation now.
I guess I know the basically reason. During the last contest I have had several challenges with golden keys again.
I'm playing since 2015. Neither I can expand the land nor I can use the golden keys for new buildings.
Maybe you will know now what happen with my city.
I was in another city, there was an blue bubble with a key ... it was the last to have 2000.
It would be nice to be able to exchange the golden keys against Sim cash 😉
My city has been moved and now I must wait. I'm an active player and the developers will find out, that I have earned this amount over a lot of months. I hope I will not stick long here far away from my club. I miss it and the feeling to be helpful.
I will keep you well-informed.
Best regards,
Mayoress of Berta
