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Anonymous's avatar
Anonymous
8 years ago

Can't find clubs using search

Whenever a friend of mine gives me their club hashtag and I try searching for it I can't find anything. Any reason for this?
9b1893bb4f072b0's avatar
9b1893bb4f072b0
8 years ago

We found my club hashtag #NSPF.  Search shows other clubs including those letters, but not Free Market.  I sent EA a help email request #318277 on Oct 30.  Still no reply.

Leaving the club was accidental when I got a new tablet.  I have been playing the game almost since it began.  

Can you look into my request for help?  Please and thanks!

EA_Mai's avatar
EA_Mai
Icon for EA Staff rankEA Staff
8 years ago

@Salman_dugeb, thanks for that. However, that seems to be your player ID. Can you check if you got a ticket ID in your email when you opened the help request? Thanks in advance!

@Neokati, glad to read support is already taking care of your ticket, yes, please, keep us updated!

  • Anonymous's avatar
    Anonymous
    8 years ago

    @EA_Mai I'm so happy. 😂 Just I have got a nice message in my city. After this I was able to search for my club and rejoin.

    The support was really fast and successfully in my case. I already had sent my thanks to Felix.😄

    • EA_Mai's avatar
      EA_Mai
      Icon for EA Staff rankEA Staff
      8 years ago

      Awesome, @Neokati! Enjoy being back with your Club members! 🙂

      -Mai

      • Anonymous's avatar
        Anonymous
        7 years ago

        I'm hoping you can help me too..

        I have experienced the same thing. I think my city was hacked, this will be the 2nd time it has happened....

        I have opened x2 cases with ea support - its been over 8-days now, and I am still awaiting a response from the simcity buildit support team - case ids: 357193 & 356897

  • Anonymous's avatar
    Anonymous
    7 years ago

    Hi May,

    I was in a middle of war and when I log in to the game, I was out of the club.

    I don't know whether they kicked me(I couldnt see the club chat) or something else went on.

    When I search the club I can't find it either.

    I have the club name but not the ID: Sim City Hustlers

    And the leader and members: REAL York City, Nico, REAL YORK, Utopia, etc.

    Can you find it for me please and solve the problem, because I fought a war and gone for no reason.

    Thanks

    • Anonymous's avatar
      Anonymous
      7 years ago
      @EA_Mai
      • EA_Mai's avatar
        EA_Mai
        Icon for EA Staff rankEA Staff
        7 years ago
        Hi @YaphetSLLc,

        Unfortunately, it's not possible for me to search for a club for you. If they changed names, searching for the name is not going to be helpful either.

        I would try again now - they may have been in a war at the time.

        @Player_5758vuha - if you haven't already, try searching with the ID of the club, that's the best way! 🙂

        Good luck!
        -Mai

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