Cheats in War, plus a lack of EA support and communication

Dear EA, dear @EA_Lanna , @EA_Barry , @EA_Mai  or whoever will listen,

SCBI has an active community behind the scenes, we all talk to each other, chat to other legit clubs and sometimes even communicate with the cheating clubs that are willing to let us know exactly how they are getting away with it.

About a year ago EA was getting quite active with removing cheating cities, support tickets were being actioned during a war and we would see rubbled cites before war end which could sometimes result in a win for the legit club. This was at least satisfactory for the short term.

This has stopped completely and the generic responses top support tickets (if even received) are usually after the war and nothing is done after the war is completed either. We spend time to check them to see, and nothing ever happens. Not anymore.

We're losing players over this, paying players, players that were encouraging people to keep playing and that EA will fix it soon. There's always promises, I've seen a response recently via email that promises such things, but when? And why not now? You were able to do it before. I can recognize an obvious cheat in seconds. The top 100 clubs are full of cheating cities, I've played in the top 100 recently, some cheats are obvious, some have cheating cities that feed them with war items to make it harder to detect. But we know, some of them admit it. We'd like to see these clubs removed from the top 100 so we can have some competitive wars between legit clubs.

Please forward this on and leave this topic open. I want to hear from more people experiencing the same problems and less responses from EA about opening a support ticket that results in nothing.

Sincerly,

Forgotten_Woods