Crashing after latest update on Android 4.4.2
Hello, The game has started crashing while trying to load on a Dell tablet running Android 4.4.2. This has been confirmed as having nothing to do with the game profile itself, as I created new user ...
Forum Discussion
Hi,
After last update to version 1.18.24.63505 game crashes while starting if mobile phone is online (wifi or 3G)
If offline it loads normally and can be played but as soon as I go online it crashes.
Unfortunately I didn't save game progress...
Tried restarting mobile phone (android 5.1.1), clearing game cache but no change.
Anything else i could try ?
Thanks
Installing previous version solves the problem. There is obviously some issue with last version and android 5.1.1 or specifically Nubia Z7Max...
EA_MaiEA Staff
Hi @CIFinch @audiolab1a,
I have merged your threads because you seem to be having the same issue. Thanks for giving us details of what you have tried so far, and also, @CIFinch, that you were able to make it work by installing the previous version of the game.
Would it be possible for you to share your player IDs with us? You can learn how to find your player ID in this post: http://answers.ea.com/t5/SimCity-BuildIt-Support/INFO-How-to-find-your-Player-ID-in-SimCity-BuildIt/td-p/3772803 Also, @audiolab1a, it would be great to know the exact device you are using.
Thank you for your reports!
-Mai
Thank you for looking into this issue Mai.
The tablet is a Dell Venue 7, 16 GB, with Intel Atom Z2560 processor running Android 4.4.2. BuildIt has been running fine on this tablet for a year and a half, until the latest update.
Player ID is 906133773.
Thanks!
Thank you for your support Mai
Player ID is 1020761868
Device is Nubia Z7Max (nx505J) running Android 5.1.1 (V2.02 nubia build number, V3.9.6 nubia UI)
- EA_Mai
Hi @audiolab1a, @CIFinch,
Thank you very much for that information 🙂
You are the first ones reporting this problem, and the team would like to look into it. Would you mind trying to follow these steps?:
- Open the game while offline, so it doesn't crash.
- Go to Settings > Help.
- Go online.
- Try to press Contact us option before the game crashes.
If it's possible to press the button before the game crashes, this will load up a support ticket for you to submit, and the game will add information to it that would help our team investigate it better. Feel free to use the URL of this thread as the description of the problem so you don't need to explain the situation again >> http://answers.ea.com/t5/SimCity-BuildIt-Support/Crashing-after-latest-update-on-Android-4-4-2/m-p/6247317
If it's not possible to press Contact us because the game crashes, please, let us know it didn't work. It was worth trying anyways 😉
Thanks again for letting us know about this,
-Mai
