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jkg7777's avatar
jkg7777
Not applicable
2 years ago

Creating a support ticket

I was told on chat to open an in game ticket. The instructions say to use help followed by contact us but there is no contact us. How do I open an in game ticket?
EA_Lanna's avatar
EA_Lanna
Icon for Community Manager rankCommunity Manager
2 years ago

Hi @jkg7777, 

Thanks for sharing those images. It looks like they might be taken on a PC. To reach the support team with an in-game ticket, you'd need to open up your game on your phone where you play the game. Could you give that a go, please?

- EA_Lanna

ur2zuplf7gkh's avatar
ur2zuplf7gkh
Seasoned Novice
1 month ago

Hi Lanna,

I have the same issue as his. Please respond. Thank you.

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    1 month ago

    Hi ur2zuplf7gkh​,

    I'll close this thread here to limit necroposting, as it's quite old, but if you also need to reach our support team, please use the in-game options to send in a help ticket. 

    1. Go to the Settings menu.
    2. Select an option like Help, Contact Us, or Customer Support.
    3. Follow the prompts to get help, read articles, or submit a support request.

     

    - EA_Lanna

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