Forum Discussion

Lorkilaya's avatar
Lorkilaya
6 years ago

Didn't Receive Contest of Mayors Prize - 28.10.2019

I have finished the last contest of mayors in the first place in Megalopolis League. I was online at that moment when the competation finished.. I even watched the countdown. But after it's finished, I didn't received my price and a notification come up and said 'now you are playing in Neighbourhood League'. Didn't get any reward at all. I was in 7th place in the Megalopolis League last week, and collected my prize without any problem. Spent a lot of time this week to get in to the first place, so its very frustrating not getting my prize. I hope you can ressolve my issue as soon as possible. Bugs like this are very discouraging. 

I've attached my screenshot. You can see where I've finished

[CM Edit: Removed personal information]

Regards

4 Replies

  • PinnacleValley's avatar
    PinnacleValley
    6 years ago

    @Lorkilaya  I appreciate your frustration and sympathize with your situation. The only way to address this issue is to contact technical support through the in game help section and report your situation...within a day or so they’ll  get back with you and address the issue. In the meantime, congratulations on winning last week and good luck to you this week as well.

  • Lorkilaya's avatar
    Lorkilaya
    6 years ago
    @PinnacleValley I already contacted them through game but still no luck. 2 days have passed but all they did was to write me a generic answer about nothing wrong with CoM. Ea should take up responsibility about these bugs and give their players what they have earned.
  • latte7girl's avatar
    latte7girl
    6 years ago

    Unfortunately, this reminds me of the real life issues when the good and honest players like us work hard, try hard without cheating and we get hassled and crucified for it if we try to complain when the cheaters/hackers get their prizes, money all in the name of criminals get away with it because yes they are just like criminals. good luck @Lorkilaya  to get your prize.

  • Lorkilaya's avatar
    Lorkilaya
    6 years ago

    @latte7girlI'm still waiting for a proper answer. They are acting like thieves. They don't want to research my cash ( Simoleons or Plat keys ) flow and don't give a proper answer. They are just saying that 'We checked Simoleons and Plat keys, and we give them to your account '. When I told them I can not see them on my account ( on the top of the screen, on the resources menu ) They are just saying that 'We checked Simoleons and Plat keys, and they are in your account. You might convert them to the Simoleons '... (facepalm) It's kinda a joke. If I don't take my rewards, I will use cheats too. Coz I want to take what I earned... And That's what they got for that attitude... Ea games (Fifa, Nba etc.... ) never. I won't spend single £ for ea games anymore... I'm done with this company

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