EA ban legit account but allow hackers stay around

I am extremely disappointed that EA banned my account for allegedly violating the game rules.

My city account was about one month old and had reached a storage capacity of 300 through help from other friend legitimate cities , daily port shipments, quests, and a small amount of SimCash earned from war rewards.

What exactly about this activity was considered illegitimate? Meanwhile, cities that appear to be using hacks continue operating without any apparent action.

I have made many in-game purchases on my main account, but this experience has left me feeling unfairly treated. I appealed twice, and both appeals were rejected with responses that felt automated, without a clear explanation of the specific rule I allegedly violated.

Please arrange a proper manual review and explain which activity led to the ban, which rule it breached, and the evidence supporting that decision.Until this matter is addressed fairly and transparently, I will not spend another cent on the game. Paying customers deserve meaningful support and a fair appeals process.