EA support answers
Hey Mayor, Thanks for contacting us and bringing this to our attention. We appreciate your interest and reports for the cheater. I see that you are reporting a club that is using cheats and ...
Forum Discussion
@Penakyna It's just a rumor. I don't know how true it is.
The name of the club is abusive language against a club,
I know the existence of a club that seems to be harassing.
The club members on the side of the harassment reportedly requested the administration to remove them. However, it seems that EA will not be able to respond at all.
There are some items in the terms that prohibit harassment.
Will the EA still not respond?
If this is the case, it's a very sad situation.
The name of the club is abusive language against a club,
I know the existence of a club that seems to be harassing.
The club members on the side of the harassment reportedly requested the administration to remove them. However, it seems that EA will not be able to respond at all.
There are some items in the terms that prohibit harassment.
Will the EA still not respond?
If this is the case, it's a very sad situation.
@pcrnroo3 if it's "just a rumor", then why are you posting it on here? Ppl that post problems here have real issues with the game. Abuse is a real issue.
You are opening a can of worms that no one wants to fish with. Let's please leave rumors outside the forum unless or until you can verify that there really is something behind it that can help with the issue being discussed.
If you have a specific anecdote that happened to you or that you personally witnessed, please feel free to add it to the discussion with any insights that you might have about it.
Peace ✌
@cricket4103This was totally different thread. Someone at EA doesn't allow this subject to be discussed. I have made multiple threads about this issue.
This is the response I got this week for reporting someone harrasing me with screenshots proving it
Hey Mayor, thanks for contacting us.
Earning that points make this player so suspicious of being a cheater. Attached screenshot will help us locate the player. We are always interested in hearing your reports when it comes to other players, you guys are our first point of information when something or someone seems not quite right, so thanks for that!
We have passed on the details you have submitted to the development team for investigation. The team will first check to see what's going on and then take any action where necessary once the cheat or inappropriate content has been confirmed.
It is extremely important to us that our players feel protected while playing, we want everyone to play fairly, and co-exist happily and peacefully within our game.
Rest assured we will get to the bottom of this and anyone found to be in breach of our terms of service or operating out-with the designed functions within the game will be handled accordingly.
http://help.ea.com/en/simcity/simcity-buildit/@Penakyna What. Its the same template email I get when I report cheaters. They arent even checking your report/screenshots ... ☹️
The thing is those screenshots are so easy to modify by using photo editing tool. It might be hard for them to deport players based on screenshots, they might have to see it by their own eyes to make a decision. Not sure how far EA can track game chat log or change of city description or city name...
You get harassed by your teammates? Or the competitors/opponants in CoM/war?
- @SummitVista3310 Im not going to open the particular case here more. I'll just say I'm lvl99 and don't care a bit what my opponents say in war or com, but if someone who knows me publishes false accusations of me trying to insult me and continues to do so for months it gets me upset.
After the first incident happened and EA didn't do anything I started to see it's a much larger problem.
If someone would have published something like that in my country I would have already made it a criminal case
Now I'm actually only thinking of making EA to take responsibility for letting this happen.
@Penakyna OK. I guess we would like to know, how can we help you? We are here to serve.
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