On Reddit, you hear about this all the time. It seams like EA just picks random players to send to the cheat server whether they deserve it or not. This way EA can claim they control cheating, but they really don’t. It is all smoke and mirrors.
This is interesting. 2 years ago I was informed that they had in place some system but as it was automated, it was highly prone to errors. But my informer might have been wrong.
I promised full transparency so here we go with further correspondence:
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Dear Prakhar,
Thank you for your prompt reply, however I'm afraid this is a misunderstanding.
Yes, your procedures push you to make your customers isolated and by this vulnerable. But the EA policy to establish clubs encourages players to build communities. So I'm not writing from the perspective of my account but as a leader of a community of 70 members in 3 clubs. I'm sure your experts are able to check this fact.
I'm upset of what happened to my long term honest member. The member to whom you wrote that he "may have broken one or more of the rules detailed in section 6 of your terms of service agreement". Then you wrote that his case had been passed to an expert who would be in touch. It was on 4th of February. No expert in touch since then. Not even a hint which one of points listed in section 6 "may have been broken".
So it looks like in this case your "best way possible assistance" is no assistance. I recall you that your only hint so far to a player who has been paying real Canadian dollars for a premium pass was to delete his account.
Now, as I said, I've been successfully leading our clubs for over 2 years. This demands an assurance that the pillars of the clubs wouldn't be suspended for undefined period of time without any tangible cause. As you did in autumn 2019 when you brought back one of my key members after a month of suspension but you never even said sorry.
As refers to the current case member's scores, I will gladly provide them if your expert specifies what period of time would be helpful to them.
Waiting for you finally finish your investigation.
Regards
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Prakhar (SimCity BuildIt)
Mar 12, 2022, 9:48 GMT+2
Hi there,
We always appreciate players who take the time to give us their feedback, so thanks for sharing it!
Being a support, the only assistance I can provide as of now is by sharing what you've said to the team.
I would have to reiterate, that the city details of Player ID: XXXXXXXXX has been sent over to the concerned team already. They will investigate the account and will do the needful.
As soon as my colleague receives an update on this matter, will reach out to the player over his help ticket.
Furthermore, we won't be sharing other players case details or discuss regarding any given issue. If you need any insights, then you can contact the fellow club member.
Your understanding will be highly appreciated on this matter.
Please feel free to contact us again if you need further assistance in-game. Thanks!
I find it highly disappointing that EA cannot even cite the infraction. If someone is to be suspended, they should at least have evidence of exactly the issue. If none can he cited, there is an error. Everyone makes mistakes, but own your error EA and reinstate our member with full apology and appropriate compensation for your mistake.
Imagine this. You and you and you. Anyone. One day you wake up, enter the game and see a message of being offline. Second check and you're not anymore in your club. You browse clubs and see your club doesn't exist. Not only yours but none of clubs you knew. You state your game has been somehow weirdly broken and write to EA support.
You've got an answer and feel you're about to have a heart attack. Flashes of hot and cold throughout your body. It's like a nightmare you're trying to wake up from.
The ridiculous message reads:
"It appears that you may have broken one or more of the rules detailed in section 6 of our terms of service agreement." ... "We would advise (to)... start over using a brand-new social connection".
Now imagine this: this message and all other EA support messages I posted before were chosen by the system out of a closed set carefully cooked by an army of lawyers and psychologists.
Under normal parameters they assumed, you stand no chance.
The reaction timing is perfectly designed to make you resign. It's not an expert carefully investigating your case for a month. It's an assumption that you will give up after all your never answered emails sent to a black hole.
Would you try to complain to someone? Get in touch with your club? Forget it. They perfectly know that a natural human reaction would be "he must have done something, they can't be this wrong".
Well, they can.
This is an always-win case for them. Or they caught a cheat or you delete your account so they can tick out that they caught a cheat. That's why they so maniacally insist you do it.
Community ManagerCommunity Manager
