Update:
And I've got another empty answer.
Hi there,
I really appreciate you taking the time to share your thoughts with us.
The player is question will be contacted back from the representative assigned to him. Please be assured, your club member will be assisted with relevant information regarding this case.
Since the case is handled over a different help ticket, I am afraid to inform but it is not possible for me to interfere or come to any conclusions.
I will now tentatively mark this case as resolved, however, if there is anything else you require assistance with, please contact us again and we would be glad to help you further with it.
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Dear Prakhar,
I do not agree that this case is resolved.
If it's true what I've learned from social media, that you have limited control over your scanner and that you avoid to the utmost extend possible taking responsibility for your mistakes, tomorrow it may happen to me and our club is dead. So it is my case too.
When you suspended my member you wrote to him that he "may have broken" paragraph 6 of the TOS.
So basically we have consensus that you punish people not being sure they did anything wrong.
Now you wrote that "he have modified the city, so this cannot be moved back to the normal server".
My question is how? How one can modify his city, being on cheat server that you can't bring him back?
Our club is a non war club focused on the contest of mayors. If my member was a cheat, I'd perfectly see it comparing his scores to the highest scores you accept.
I attach last screens of January 2022 with the top scores in the club, including him, xxxxx. His scores are not impressive.
Please bring him back. He's innocent, I know it and you know it. It's a human living in isolation who's only social relation was this game. It's not another case to be ticked out as resolved. I will not let him be harmed by your soulless procedures and I will not stop alerting social media about this case until it's really resolved.
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This was my last attempt to talk with a bot.
But didn't I say we're 70ish in 3 clubs and we love Jimmy?
The exact thing has happened to me. Although it’s only been a week for me. I’ve gotten all the same responses about I may have broken a rule, experts are investigating and delete and start over.
Follow up emails are non existent.
After reading all your posts I now know there is no hope of getting this issue resolved.
Thank you for your reporting and I hope your friend “Jimmy” was returned to his club.
It’s a shame this goes on but unfortunately for me I will have to call it quits. I have no desire to go through what you and Jimmy have gone through with all these non answer emails responses by EA customer support.
Community ManagerCommunity Manager
