This was a thoughtful account of what happened to you. Was it just you who was kicked to the curb? Or your whole team? I'm sorry, I hope EA hears you. I would be beyond frustrated to lose my city and my team. Quitting would leave a whole in my life! Keep writing. Keep explaining. Maybe EA will listen. I hope so.
My whole team (24 of us) are now on a campaign to help EA rid itself of cheaters. We do know what to look for, and only once have we accused a whole team. I believe the cheaters are a few per team, but of course that can vary. Do you still have your city? Is your team still there?
I hope for a swift resolution for you.
I was the only one kicked . My club is still in tact. My city wasn’t effected in any way. Only put on cheaters server. I’ve opened 4 tickets already only 2 have responded with the generic responses I mentioned in my earlier post. I’ve given up on tickets. I was a honest paying customer, I should not have to be going out of my way to prove my innocence when it should be an easy fix. If I ever do get a follow up email I’ll see where I go from there. But as for now I’ll leave it sit for a while before I delete it.
I have no issue with people reporting suspected cheaters. As long as EA does real reviews and ban actual cheaters. And not have people fall victims just because someone was salty about losing to them. All reports should be welcomed. But proper handling of these reports needs to be a must in any game. Especially if you’re charging customers real money to help with their progress
very disappointed in EA SCBI customer service. The community is great tho. Thanks for your messages and support.
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