Electricity bug – no power even though everything is connected

I am dealing with a serious and persistent infrastructure failure that started with Electricity and later shifted to Water and Sewage.

Initially, all buildings showed “No Power”, even though:

• Service capacity clearly exceeded demand
• All facilities and buildings were correctly connected

After rebuild attempts and multiple restarts, the electricity issue changed, but the exact same problem then appeared with Water and Sewage:

• Buildings show no water / sewage
• Capacity is sufficient
• No broken connections

This behavior points to a broken or stalled infrastructure simulation, not a city design issue.

I have contacted EA Customer Support several times. Unfortunately:

• The problem has not been acknowledged as a bug
• Escalation has been refused or ignored
• Responses are generic, scripted, and do not address the actual issue

At this stage, support has shown little willingness to listen or act, leaving affected players without a real path forward.

🔴 If you are experiencing similar issues, contact EA Customer Support and explicitly request escalation. Use clear technical wording such as:

• Infrastructure services not updating
• Electricity / Water / Sewage failure despite excess capacity
• Simulation or network propagation failure
• City services stuck and not refreshing
• Request escalation to technical / engineering review

More reports using consistent language may be the only way to get this issue properly investigated.