Forum Discussion

ilperfidolu's avatar
ilperfidolu
4 years ago

game dosen't load from server

Someone had this issue? game dosen,t load after playing a bit offline, always show that popup ask ti restore the game form server but dont do, about 15 days i got this issue
ilperfidolu's avatar
ilperfidolu
4 years ago

unfortunally I already tried all the ways you suggested, disintalled and installed the game 3 times logged with facebook, logged with google play but nothing works, always show the popup that ask the restore the game form server but dont work, the city is stuk, if i tried to connect the game show the the message in the screenshot, i'm desperate

  • ilperfidolu's avatar
    ilperfidolu
    4 years ago

    The phone is a Samsung galaxy S21, very new ones, no one use my phone and no parental control has been set, i dont use to have multi accoounts on it, i just use to play with only city, the issue is appared after played offline for a bit, when i goes online the game showed the option the restore the cit form the server and then the dark. I asked for support but are 15 days they dont give me any answer and im very sad, i really dont know what to do more to restore my city, was good the restor also a old version of the city but ones that work

    • never2old2game's avatar
      never2old2game
      Hero (Retired)
      4 years ago

      @ilperfidolu 

      This definitely looks like an issue that in-game support can help solve. Your "upload from server" button is blue, not grey, so if you click it I personally don't see any reason it shouldn't load. I agree with @PinnacleValley ; Try contacting in-game support again. Create a new request/ticket if necessary. Make sure they have your correct email address and be sure and check your spam folder for any messages you may have missed or that may be arriving soon.

      https://simcity-buildit.zendesk.com

      I really hope they can resolve your issue soon.🍀

      • ilperfidolu's avatar
        ilperfidolu
        4 years ago

        I really hope that support can help because i'm very desperate, 5 years the buid that city, i opened 3 tickets but 15 days and nobody answer me yet 😞

Recent Discussions