City completely dark – lighting/rendering bug

Hello EA Support Team,

I’m experiencing a graphics/rendering bug in SimCity BuildIt.

Description:

My city suddenly became completely dark. This is NOT normal night mode.

There are no street lights or building lights visible at all. The entire city scene is black, while the UI works normally.

The issue also happens when I visit other players’ cities, so it seems to be a global rendering/lighting problem, not city data corruption.

What I’ve tried:

1. Clear game cache
2. Restart device
3. Reinstalling the game
4. Re-enter the city
5. Visit other cities

None of these fixed the issue.

Device information:

• Device: Xiaomi Redmi 8A Pro
• Android version: Android 10
• RAM: 2 GB
• GPU: Adreno 505
• Game version: 1.74.2.150717

Additional notes:

This looks like a lighting or shader rendering failure after a recent update.

Thank you for your help.