Glitched City - Unable to Login
Hello all, It appears that my city is glitched. I can't seem to log in to my city, and always get the message that I need to be online, followed by a green button saying Quit which just exits the ga...
Forum Discussion
Thank you for your response.
However, I don't quite understand whether I am not being clear or support simply does not pay attention to details. As I've mentioned already, I cannot get into my city. How can I be expected to even get the Player ID if I CANNOT LOG IN? Player IDs change from city to city, meaning if I were to use a new one to contact them, it would be pointless, as the provided ID would not be MY LOST ID. Either way, I have already contacted support, through a user with a similar issue on a different forum. It is surprising to receive better information support in a completely unrelated place. Regardless, the Player ID is impossible to get. But thanks for the effort.
EA_Arrenai
EA Staff (Retired)
EA Staff (Retired)Hey there, @Tapalpa.
I apologize as I missed the point of the game you mentioned you weren't able to get in. You can also reach out to support using EA Help, just let them know that you're unable to request support from the account in question, or obtain the Player ID, as you're unable to log in.
To contact EA Help:
- Go to https://help.ea.com
- Click "Contact Us"
- Select SImCity BuildIt from the game list
- Select Android
- Select Manage my account > Can't log in
- Click Select contact option
Thanks for your understanding, and I hope support can get you back onto your account and without the internet error.
Arrenai 🐱
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