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Anonymous's avatar
Anonymous
8 years ago
Solved

Help please: my city has been hacked & I am in limbo (on cheat server)

I have previously opened x4 cases with ea support, and have now been advised to create a topic in this forum - when I contacted EAs support via live chat... Several months ago my city was hacked (wh...
  • EA_Jason's avatar
    EA_Jason
    8 years ago

    Hi @abc444755523,

    I saw that you posted multiple times about this issue, sorry for not getting back to you earlier!

    Unfortunately we will not be able to assist with this through the forums. If you want further assistance, I can recommend that you submit an in-game ticket instead reaching out to us via EA Help. They will be able to investigate what happened and advise you about the possibilities.

EA_Jason's avatar
EA_Jason
Icon for EA SPORTS FC™ Team rankEA SPORTS FC™ Team
8 years ago

Hi @abc444755523,

I saw that you posted multiple times about this issue, sorry for not getting back to you earlier!

Unfortunately we will not be able to assist with this through the forums. If you want further assistance, I can recommend that you submit an in-game ticket instead reaching out to us via EA Help. They will be able to investigate what happened and advise you about the possibilities.

Anonymous's avatar
Anonymous
8 years ago

I have opened a number of in-game tickets which have not yielded a resolution - ticket numbers:356897 & 357193)

My account is linked to facebook. I have changed the password 5 times since it was hacked the first time - the in-game ticket number for the first time it was hacked is: 332110

  • PinnacleValley's avatar
    PinnacleValley
    8 years ago

    Sorry for your dilemma, but as EA Jason shared Friday your resolution will have to come from Technical Support. Take this time to work on your city and reflect on what may have got you there (ie: a less than robust password). It’s time to demonstrate patience, good luck.

    • Anonymous's avatar
      Anonymous
      8 years ago

      I have been waiting for a resolution for ea technical support for over 6-weeks.

      I was told by someone on live chat to post on this forum

      Clearly a case of the right hand not talking to the left

      BTW - my password has a mixture of upper and lower case letters, numbers and special characters. But according to your 'technical support' (cough) this game can not be hacked. I beg to disagree - I have provided screenshoots to this affect.

      At this stage, there is little point in me playing this game. 

      • EA_Jason's avatar
        EA_Jason
        Icon for EA SPORTS FC™ Team rankEA SPORTS FC™ Team
        8 years ago

        All that you can do is contact the in-game support for assistance. It has to be via in-game and not via help.ea.com.

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