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Anonymous's avatar
Anonymous
8 years ago
Solved

Help please: my city has been hacked & I am in limbo (on cheat server)

I have previously opened x4 cases with ea support, and have now been advised to create a topic in this forum - when I contacted EAs support via live chat... Several months ago my city was hacked (wh...
  • EA_Jason's avatar
    EA_Jason
    8 years ago

    Hi @abc444755523,

    I saw that you posted multiple times about this issue, sorry for not getting back to you earlier!

    Unfortunately we will not be able to assist with this through the forums. If you want further assistance, I can recommend that you submit an in-game ticket instead reaching out to us via EA Help. They will be able to investigate what happened and advise you about the possibilities.

Anonymous's avatar
Anonymous
8 years ago

I have opened a number of in-game tickets which have not yielded a resolution - ticket numbers:356897 & 357193)

My account is linked to facebook. I have changed the password 5 times since it was hacked the first time - the in-game ticket number for the first time it was hacked is: 332110

PinnacleValley's avatar
PinnacleValley
8 years ago

Sorry for your dilemma, but as EA Jason shared Friday your resolution will have to come from Technical Support. Take this time to work on your city and reflect on what may have got you there (ie: a less than robust password). It’s time to demonstrate patience, good luck.

  • Anonymous's avatar
    Anonymous
    8 years ago

    I have been waiting for a resolution for ea technical support for over 6-weeks.

    I was told by someone on live chat to post on this forum

    Clearly a case of the right hand not talking to the left

    BTW - my password has a mixture of upper and lower case letters, numbers and special characters. But according to your 'technical support' (cough) this game can not be hacked. I beg to disagree - I have provided screenshoots to this affect.

    At this stage, there is little point in me playing this game. 

    • EA_Jason's avatar
      EA_Jason
      Icon for EA SPORTS FC™ Team rankEA SPORTS FC™ Team
      8 years ago

      All that you can do is contact the in-game support for assistance. It has to be via in-game and not via help.ea.com.

      • Anonymous's avatar
        Anonymous
        8 years ago

        As stated 8-hours ago.....


        I have opened a number of in-game tickets which have not yielded a resolution - ticket numbers:356897 & 357193)

        Both of these tickets have been open for over 6-weeks.

        I think now is the point where I say goodbye to ea. This is proving to be an utter waste of my time.

    • PinnacleValley's avatar
      PinnacleValley
      8 years ago

      Please let me clarify, I’m only a participant (just like you) in the game and have no affiliation with EA. I only offered the robustness of your password as an example and could have offered several other consideration points but I chose not to. Simple fact of the matter is only technical support can solve your issue. I look forward to your post when the situation has been corrected.

      • Anonymous's avatar
        Anonymous
        8 years ago

        This is the latest response from one of the in-game tickets I created:

        "As I have already informed you that our team has already investigated your city and confirmed the unfair use of gameplay means. This is the reason no one can help you with this issue."

        I am using the game downloaded from itunes. I have not amended or tampered with the games, and have not done anything dishonest.

        I have been hacked by a third party, ea's lack of interest in their poor security of the game and washing their hands of the issue is the last straw.

        I will be deleting the game and moving on. After 9-weeks of attempting help from ea, I have decided it is an utter waste of my time.

        I am posting this for anyone in a similar situation.

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