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There is one more possibility I can think of: You may have missed a tutorial of some sort.
Try tapping your Department of Epic Projects Building (Government) and if prompted, use a speed-up token in any Commercial Building for example, whether you need to speed-up production or not.
Go through your entire Capital and click on any speech or thought bubbles to see if any of them are associated with a tutorial. You would most likely find them above a Government Building (Department of Epic Projects, Town Hall, City Storage, City Hall (if you've never collected taxes before), Mayors Mansion, NeoBank, OMEGA Research Center, OMEGA Storage), but you may even find one on Club Island next to the Contest of Mayors tower, or the Airport, War Item Depot, Vu Tower, War Arena (star icon), City Design Challege (Plumbob icon), City Album (closed album icon), City Journal (open book icon).
Anyway, these are my final thoughts.
I wish you all the best and hope your issue is resolved soon.
✌🏻
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