I can’t get buildit to open!!!!
I can’t get buildit to open on my iPhone!!! I have gone through every step known to man on 2 different devices (android & iPhone) more then ten times. Support is no help unresponsive & when I finall...
Forum Discussion
After weeks of trying to figure out why my city won’t let me in I think I may have found the problem???
I have a Facebook account that I only use for games (privacy). I also have my main Facebook account that I do not link to anything.
When trying to diagnose the issue with my city one of the things I did was delete each Facebook account off of my phone only allowing 1 at a time. I cleared my cache, removed permissions from Facebook, & reinstalled the app with both Facebook accounts one at a time. After completing the tutorial & connecting to my main Facebook (not used with my simcity) it showed the city connecting was the one that should not be linked at all.
With both Facebook accounts it connects to that city. Technically my Main Facebook acct. (not connected to Buildit) should have created a new save.
what do I do? No response from EA
also yes I have uninstalled reinstalled did the hoke pokey & turned my phone about.
EA_Jason
EA SPORTS FC™ Team
EA SPORTS FC™ TeamHi @jfrparr82,
In this case I can only suggest reaching out to our support team to have this investigated.
Read more about how to contact our support team in this Help EA article: https://help.ea.com/in/help/simcity/simcity-buildit/support-for-simcity-buildit/
@Aldebera I don't think that troubleshooting will resolve the issue. It is often the case for mobile games that the updates are forced and that you cannot revert back to an older version of the app.
In this case it is looking more like a lost/overwritten account and that's not something that we can help with through the forums. In this case reaching out to our support teams would be the best course of action.
- @EA_Jason with respect, your response tagging me would suggest you did not read my submission. There was nothing about my post that suggested reverting to a previous version of the game itself. Rather, it was a way to ensure the part of the OS that is responsible for handling other apps, such as App Store, and Play store have an issue, and the suggested fix was proposed.
