I cannot open the global trade hq
I am level 24 with 100+++ population and i cant open the global trade hq. Help
Forum Discussion
I dont know how to save my city progress. When i click the settings button, i cant find the button that says save city progress with facebook or other things. So, how do i save my city progress? I dont want to delete my city the 3rd time.
@cityoftommorrow Put up a screenshot of what you can see.
I'm fumbling around in the dark trying to help you here.
I'm fumbling around in the dark trying to help you here.
If you have entered an age lower than 18 I do not believe you have the ability to connect to an online account to save your progress. Under 18s do not have any access in-game to things like Facebook, or anything where you connect / interact with other players.
Catch 22 - if you want to unlock those options you may have to start over and put in your correct details at the start.
Is there any other solution to this issue? How can I contact the EA team to fix this issue without me needing to restart my city again?
@cityoftommorrowSave your city, log in with Google Play or whatever, or EA (you might need to set up an account first but it will prompt you to do so if you don'thave one already) or Facebook from the settings menu.
Once you have done that, close the game, delete the app and reinstall.
There will be the opportunity at some point to enter your date of birth
If you are below a certain age some parts of the game will not allow you access, which by the looks of things, that is what you are experiencing now with Global Market and Mayor's Island.
You'll have to Google the age requirements for the game.
I've advised you what to do before, seriously it is not rocket science 🤣
However if you are unwilling to help yourself, why should anyone else?
Time is a precious thing rememberThe EA team finally responded. Im fixing it now by following the advices from you and the EA.
What was the advice from EA? Might be useful for others in future.
That's good and yes what was their response?
They just said:
Hi Mayor, thanks for reaching out to EA!
I understand that you are wondering about the unavailability of the social features in the game. Need not worry, I will assist you with the proper information.
The reason behind this is that you have set your age to under the minimum age required to access the login feature in the game. However, if you are not underage please let us know so we can help you with the proper instructions to update the age.
For more information on age restrictions within our games then please head on over to the below web address.
https://help.ea.com/en-us/help/mobile/ea-and-age-restrictions-for-mobile-games/
Thanks again for contacting EA help. Please feel free to contact us whenever you need our assistance. We will be happy to assist you.
- @cityoftommorrow ok thanks for letting us know.