Forum Discussion

2c6a5ce0a521fcc0's avatar
2c6a5ce0a521fcc0
Seasoned Rookie
20 days ago
Solved

I need some assistance. I pressed send at zero seconds in TRAIN STATION but..

My sim cash  was charged over 3,000.

plz help!!!!!!

bug
  • 2c6a5ce0a521fcc0's avatar
    2c6a5ce0a521fcc0
    13 days ago

    Greetings,

    Thank you for contacting EA. My name is Binod and I will assist you with your issue today.

    I hope you are doing well. I realize that you are charged over 3000 simcash when you press send at zero seconds in a train station.

    We completely understand how frustrating it must feel to see a large SimCash deduction, especially in a situation like this. We sincerely appreciate you taking the time to report it.

    However, please let me share that after carefully reviewing the information on our end, we regret to inform you that we do not have a way to validate or confirm the specific transaction details related to this charge. Due to this limitation, we’re unfortunately unable to restore the SimCash in this instance.

    We understand this isn’t the outcome you were hoping for, and we’re very sorry for any disappointment this may cause. Please know that if there were any possible way to fulfill your request, we would have done so already.

    We appreciate your support, patience and understanding on this matter.

    Thanks again for contacting EA help. Please feel free to contact us whenever you need our assistance. We will be more than happy to assist you.

    ***************Is this what you call customer service?! Goodbye, mayors. This game is officially dead.********

4 Replies

  • gg8jllasfa70's avatar
    gg8jllasfa70
    Seasoned Ace
    19 days ago

    This is a forum for players to share tips and advice. No-one here can help with technical questions - you'd need to raise a support request in-game to get help.

  • 2c6a5ce0a521fcc0's avatar
    2c6a5ce0a521fcc0
    Seasoned Rookie
    19 days ago

    ( 4h 18m 44s ) Kunj Singh: It appears you have fallen victim to a known SimCity BuildIt train interface lag bug. When you press "Send" precisely as the timer hits zero, a server synchronization delay can cause the game to interpret your tap as a "Skip Cooldown/Instantly Buy" command. Because high-level train unlocks, wallet expansions, or cargo refreshes carry exceptionally steep prices.
    ( 4h 19m 7s ) Kunj Singh: There for I’ve reported this issue to our team as a potential bug and have documented your feedback for further review. It’s possible that other players have experienced similar issues or shared their feedback on AHQ, where you can join the conversation and upvote existing reports:

  • 2c6a5ce0a521fcc0's avatar
    2c6a5ce0a521fcc0
    Seasoned Rookie
    13 days ago

    Greetings,

    Thank you for contacting EA. My name is Binod and I will assist you with your issue today.

    I hope you are doing well. I realize that you are charged over 3000 simcash when you press send at zero seconds in a train station.

    We completely understand how frustrating it must feel to see a large SimCash deduction, especially in a situation like this. We sincerely appreciate you taking the time to report it.

    However, please let me share that after carefully reviewing the information on our end, we regret to inform you that we do not have a way to validate or confirm the specific transaction details related to this charge. Due to this limitation, we’re unfortunately unable to restore the SimCash in this instance.

    We understand this isn’t the outcome you were hoping for, and we’re very sorry for any disappointment this may cause. Please know that if there were any possible way to fulfill your request, we would have done so already.

    We appreciate your support, patience and understanding on this matter.

    Thanks again for contacting EA help. Please feel free to contact us whenever you need our assistance. We will be more than happy to assist you.

    ***************Is this what you call customer service?! Goodbye, mayors. This game is officially dead.********