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BlazinsZ's avatar
BlazinsZ
7 years ago
Solved

I'm getting upset, hack and please fix my name.

Hi all, I'm BlazinsZ, i have two complaints today, the first one is pretty obvious, my username  has been completely destroyed by the magic of this forum, i just logged (my name was normal) and when ...
  • EA_Arrenai's avatar
    EA_Arrenai
    7 years ago

    Hey there, Mayors. Thanks for your concern for the well-being of the game and CoM.

    If and when you do run across a cheater, please report them to our Terms of Service team. That team receives those reports directly and can investigate issues, taking action as appropriate. Even if you see the same guy again, or who looks like the same guy, please continue to report. While I know you guys would love to hear back on action done against cheaters, it's against our Privacy Policy to disclose on those actions.

    Thanks!

    Arrenai 🐱

    Did you receive an awesome, helpful response? 👍 +XP!

    Was your issue resolved by a great post? :eahigh_file: Accept as Solution

    ASK. ANSWER. LEVEL UP.

BlazinsZ's avatar
BlazinsZ
7 years ago

Well, i hope i'll receive a good reponse about how report a player. because after making this post, the things got worst. I took like 20 screenshots, because i was in the moment when another guy made a lot of points in minutes, appeared in the last 20 minutes of the contest, and took second place, the first place was won by the other hacker. 

Too lazy for me to post all screenshots, i just put 3 so you can see.

this user was not even among the 50,000 com before. 

see the time of the COM, and also observe the points it gets

I feel bad for the guys who lost their rewards, i stayed in #6 and received the medium prize, i wasn't fighting for the big or grand. (if another hacker had appeared and I had stayed 7 I would be in this moment with immense anger and without any patience) 

@Superpraesi  Thanks, I did but not success, i guess i need to send a ticket about this, when i do that you said, ask me for a verification code they send to my email, I've waited for hours and I haven't received that email. 

BlazinsZ 

_DillyDilly_760's avatar
_DillyDilly_760
7 years ago

EA DOESN'T CARE. End of story. Nothing gets resolved with reporting... just the regular generic replies. "Sorry to hear that mayor. We know this can but frustrating. We will escalate this to the development team where it will sit there until we forget you even complained in the first place. At no point in your rambling, incoherent response were you even close to anything that could be considered a rational thought. Everyone in this room is now dumber for having listened to it. I award you no points, and may God have mercy on your soul." 

  • roccodonovan8's avatar
    roccodonovan8
    7 years ago

    Simcitybuildit 

    • BlazinsZ's avatar
      BlazinsZ
      7 years ago

      I really like the game, and move on it and get rewards I think it's normal, it is certainly disappointing that this is complicated by the ambition of other players, because in reality it is the fault of the players with their traps, this combined with the laziness of EA  it makes the experience quite unpleasant. I guess the best advice is to forget about these prizes and just play where these hackers allow you to enjoy. The game is nice in its original way as I said, unfortunately customer service has never been the strong point of EA, by mail I denounced this fact and another in a war with level 1 players and level 15 magnetism, I blatantly received a  ''copy and paste'' response twice, which gives you an idea of how much they really "read" the reports. 

      That said, I agree with the previous comment, just enjoy and do not bother much with the reports and hackers around here, at the end of the day it is nothing more than a game.

      • EA_Arrenai's avatar
        EA_Arrenai
        Icon for EA Staff (Retired) rankEA Staff (Retired)
        7 years ago

        Hey there, Mayors. Thanks for your concern for the well-being of the game and CoM.

        If and when you do run across a cheater, please report them to our Terms of Service team. That team receives those reports directly and can investigate issues, taking action as appropriate. Even if you see the same guy again, or who looks like the same guy, please continue to report. While I know you guys would love to hear back on action done against cheaters, it's against our Privacy Policy to disclose on those actions.

        Thanks!

        Arrenai 🐱

        Did you receive an awesome, helpful response? 👍 +XP!

        Was your issue resolved by a great post? :eahigh_file: Accept as Solution

        ASK. ANSWER. LEVEL UP.

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