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myerson35's avatar
myerson35
Seasoned Novice
1 month ago

In-game customer service cannot be opened after long loading

Just loading, cannot be opened.

During last week’s Mayor’s Contest, my game experienced severe lag and performance issues. As a result, several assignments that were already completed but not yet collected disappeared after restarting the game. This caused me to lose approximately 11,000 Contest Crystals. Due to this issue, my final ranking dropped from 3rd place to 4th place, which resulted in missing the following rewards: 500 SimCash 50 Golden Keys 5 Gold Speed-Up Tokens This was not caused by player error, but by game performance problems. I kindly ask you to review the logs and provide appropriate compensation for the loss and the ranking impact. simcity player ID: *snip* League: Metropolis League

(CM: Edited to remove User ID. Keep it secret, keep it safe! 🧙‍♂️)

bug

3 Replies

  • myerson35's avatar
    myerson35
    Seasoned Novice
    1 month ago

    Hi EA_Lanna​ 

    Thanks for your reply.

    I have posted many times that I have met a stupid game crash that caused me a lot of damage. So tell me the way of compensation.

    Really stupid and ridiculous bug that finished task disappeard after a crash. Maybe EA thinks there are so many users.

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    1 month ago

    Hi myerson35​,

    Thank you for mentioning you've already posted about the issue, and so a thread to discuss it exists. I've merged your post into here to keep any discussion about it together.

    So tell me the way of compensation

    Make-goods are determined by the Studio. At this time, I've not heard of any make-goods, but if that changes, we will notify players in-game and announce it here so everyone can be informed at the same time.

    - EA_Lanna

  • myerson35's avatar
    myerson35
    Seasoned Novice
    1 month ago

    EA_Lanna​ 

    OK, what you said is than EA admitted the crashes and bugs and also the damaga in Mayor Contest, but did nothing about it.

    Therefore, what is the meaning of existing of EA customer service?

    Just to reveal the irresponsibility and poor engineering level?

    Do you think simcity has lived too long?

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