Forum Discussion

psyteacher's avatar
psyteacher
2 years ago

In game purchase glitch

For the past 3 days I can't purchase SimsCash or simple answer. It keeps giving the following 2 messages Error processing purchase The item is no longer available.  SimsCash and simoleons are not ...
EA_Lanna's avatar
EA_Lanna
Icon for Community Manager rankCommunity Manager
2 years ago

Hi @psyteacher and @Banana0302Split,

I'll be able to share the relevant steps for your app store once I know a bit more. Can you share what device and OS you're playing from?  In the meantime could you also check if the app store needs updating and potentially the SCBI game app too? BEFORE UPDATING please make sure your game has been backed up and that you have a log of your Player ID...just in case. I'll share the links for both below:

  - EA_Lanna

  • e7c76f59c141a85's avatar
    e7c76f59c141a85
    2 years ago

    I’m playing on iOS. The game will not let me select and purchase. My app is updated. 

  • RobertBarge's avatar
    RobertBarge
    2 years ago

    I AM PLAYING ON AN APLE IPAD PRO

    ALWAYS THE MESSAGE 

    HELLO MAYOR THE ITEM YOU ARE TRYING TO PURCHASE IS NO LONGER AVAILABLE

    OK

    YOU CAN HELP ME BY SENDING THE WAY TO SOLVE THIS TO MY EMAIL

    [edit: email address removed]

    THANKS A LOT

    ROBERT BARGE

  • RobertBarge's avatar
    RobertBarge
    2 years ago

    HI IS THERE ALREADY A SOLUTION TO THE BUG THAT DOES NOT ALLOW YOU TO PURCHASE ANYTHING ANY MORE AND THAT ALWAYS SHOWS THE SAME ERROR MESSGE: HELLO MAYOR THE ITEM THAT YOU ARE TRYING TO PURCHASE IS NO LONGER AVAILABLE?

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