In-game "Contact Us" feature stuck on loading

Hi, 

I have the same issue. And "Contact us" is no response, either.

They obviously don’t want you to contact them!

Wait, really? I thought I was the only one.

Is there seriously nobody who can get the 'Contact Us' page to work?

Hi 11702253​, 

11702253 wrote:

Has anyone successfully loaded the in-game support page?

Yes, I tested this after your report to see if I also got a loading loop, but I was able to talk to the chatbot and set up a ticket through the 'Contact Us' button in-game. 

11702253 wrote:

I’ve tried switching networks, clearing cache, and reinstalling the app, but nothing works.

Thanks for trying those steps. Could you also try closing any other background apps and tabs, and checking for pending updates on the phone, app store, and browser?

11702253 wrote:

EA Support instructed me to use the in-game "Contact Us" feature to submit a ticket. They stated this is the only way for the technical team to access my data and fix the bug.

It's true that the support team needs EA mobile support tickets to be generated from in-game. If the ticket is opened any other way, they aren't able to help. 

- EA_Lanna

Heya 1ddlzga4xeox​,

1ddlzga4xeox wrote:

I have the same issue.

Are you also seeing a loading loop after clicking 'Contact Us'?

1ddlzga4xeox wrote:

"Contact us" is no response,

Could you elaborate a bit more on what you mean by 'no response'? Do you mean the button isn't responding? Or that you were able to use the chat window to submit your ticket after clicking the 'Contact Us' option, but you haven't yet gotten a reply from the support team?

- EA_Lanna

Endless loop

Dear EA_Lanna,

Thank you for your response. I have been trying various methods over the past few days, but the "Contact Us" page is still stuck in a loading loop. I have cleared the cache, reinstalled the app, switched networks, closed all background apps, and ensured that my phone OS, App Store, and browser are all up to date.

I've checked with several friends using both iOS and Android, and none of them can access the "Contact Us" feature either.And I tried clicking the "EA Help" button on the left, but it leads to a 404 Error(page does not exist or has moved). Only the "Report a Player" function seems to work. It feels like these support links haven't been updated for a long time.

My Device Info: Model: Vivo V30 / OS: Android 16. Is there any other way to resolve this problem？

Dear EA_Lanna​ 

Thank you for your update. Since you mentioned that the "Contact Us" button worked during your test, could you please share more details on how you accessed it? I am curious if there is a specific step or setting I might be missing.

Specifically, I would like to know:

Which device or platform did you use for the test?

Did you access it through the same in-game menu as I did, or via an external web browser?Or is there a specific website link I should be using instead?

I am eager to resolve this as the 404 error and the loading loop persist for me and my friends. Any additional guidance on your successful process would be greatly appreciated!

Hey 11702253​,

11702253 wrote:

Since you mentioned that the "Contact Us" button worked during your test, could you please share more details on how you accessed it?

Sure! The options used were: Settings > Help button > 'Customer Service' > Contact Us. 

From there, talk to the chatbot and set up a ticket.

11702253 wrote:

Which device or platform did you use for the test?

This was on an Android device

11702253 wrote:

I am eager to resolve this as the 404 error and the loading loop persist for me and my friends. Any additional guidance on your successful process would be greatly appreciated!

I hear you. I'm honestly not sure why you might be encountering this after trying those troubleshooting steps. 🤔

I've popped in a report to pass along what you've shared about this loading loop, but it may help to have more information to get a clearer picture. 

If you and your friends who are also running into this could send me a DM titled: 'SCBI - Support - Loading Loop/404 error' and include the following information, I'll update my earlier report with it:

• Player Id:
• Devise:
• Make and Model:
• OS version:
• Game version:
• Region:
• Date (when this started happening)
• Description of the issue in your own words:
• How can we replicate this on our side (outline the steps you took):
• Visual (if you can capture it in a screen recording that would be great!)

- EA_Lanna

Dear EA_Lanna​ 

I have replied to your message, DM titled: 'SCBI - Support - Loading Loop/404 error' and include the following information, but since the content was too long to send directly through the forum, I have saved my full response in a text file and uploaded it to a shared cloud folder.

Please let me know if there is anything else I can provide to help resolve this. Thank you again for your assistance!