Forum Discussion

Anonymous

9 years ago

Solved

I've lost my city!

Hello! I have a huge problem. I've lost my entire city. I was playing for months and i had a city with almost 600000 people. I have no idea how that happened, but even when i sign in with my googl...

EA_Mari
9 years ago
Hi @TheodoraP,

If going through the tutorial didn't work, please have a look on the link below as it might be helpful:

http://help.ea.com/en-in/help/simcity/simcity-buildit/save-your-city-and-progress-in-simcity-buildit

If the info on the link provided was not helpful and your problem persists, then I would advise you to submit a ticket to our Customer Support using the instructions of the link below:

http://help.ea.com/en-us/help/simcity/simcity-buildit/support-for-simcity-buildit

Please let us know if you have any questions!

- Mari -

Anonymous

9 years ago

Hi @TheodoraP,

Don't panic. I know it's scary to start again but you simply need to complete the tutorial fully before being able to log back into your account. Once it's done your city will be back.

Hope that helps.

Anonymous
9 years ago
Thank you for your response, but i've already tried that, but nothing changed.. It appears to be a new city. It's like my city never existed and this is not possible because i'm sure i didn't delete it.
- EA_Mari
  Community Manager
  9 years ago
  Hi @TheodoraP,
  
  If going through the tutorial didn't work, please have a look on the link below as it might be helpful:
  
  http://help.ea.com/en-in/help/simcity/simcity-buildit/save-your-city-and-progress-in-simcity-buildit
  
  If the info on the link provided was not helpful and your problem persists, then I would advise you to submit a ticket to our Customer Support using the instructions of the link below:
  
  http://help.ea.com/en-us/help/simcity/simcity-buildit/support-for-simcity-buildit
  
  Please let us know if you have any questions!
  
  - Mari -
  - 1x2f3ojncb5y
    2 years ago
    I've had the same issue. The new city overwrites the one that was previously saved on your Facebook account. Such a poor setting and defeats the purpose. I also had to start over and you basically can't reset the app or it will happen again. I did it assuming it was backed up.

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I've lost my city!

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