I installed the Christmas pass update on an iPhone this morning. The game does not start and crashes at startup. Does anyone have the same problem? [Please only post in English here, thanks - Admin.]

Marking as solution for visibility purposes Hi Mayors, Thank you for trying the restart step and letting me know how you got on. I’ve forwarded those onto the team and informed them that the issue is still affecting some of you. Folks, as it’s that time of the year, I’m afraid I won’t be in office over the next few days to update the thread and relay information. Saying that, please know I have called out this thread and it will be checked and looked into, my absence won’t change that. If you are still experiencing issues with crashing after trying the restart step, as I’ve mentioned before here, we’ll need to gather examples via support to investigate further. Please use this link to open Supports ‘contact’ page: simcity-buildit.zendesk.com I understand this has been a frustrating experience so thank you once again for your patience while we’ve been looking into this. I want to wish you all Happy Holidays. 😊 EA_Lanna

Loading + Crashing issues since Christmas factory - Update 1.30.2

219 Replies

TimoJ_NL
6 years ago
@CupertinoV I have the same problem on my iPad
CupertinoV
6 years ago
Hi, I have 2 iphone. The problem is only on one of the two. ( The old one, but with the same IOS version )
LastBornNormal
6 years ago
Same problem iPhone and iPad
Simcity Buildit 1.30.2
iPhone iOS 13.1.3
iPad iOS 12.4.3
Deleted and reinstalled app. Still crashes at startup, both devices. It's the app not the devices or iOS.
Great way to kick off CoM and a new Mayors Season Pass.... from behind playing catch-up.
niterhk
6 years ago
Just installed the update version 1.30.2 an hour ago and to my disbelief the game just crashes out right before the loading screen ends on each and every attempt to start it. This is even worse than an earlier update 1.27.4 (which made the game extremely prone to crashing out and almost unplayable). I have played this game for years (on an iPhone 6 Plus) and never have I experienced a game-breaking update like this.
I've said it before (with the earlier update) and I'll say it again... EA, fix this ASAP!!!
Marcolino2099
6 years ago
crashes continuosly from this morning. Now I cannot move across the regions. Practically speaking I'm blocked in the region where I'm. I cannot reach My Capital City, I cannot play war, I cannot get my money,....
FIx It ASAP!
CupertinoV
6 years ago
I'm really sorry. I have tried a lot but the app crash always at start. I have deleted and re-installed the app, restore IOS and the phone to the begin, restore connection, tried with data or wi-fi connection. Tried to launch the app with only Simcity installed. With or without a Facebook connection.
Nothing.
I can't play anymore.
I hope someone fixes it asap.
I wait.
Marcolino2099
6 years ago
Ciao Cupertino V,
do you think somebody is going to read this? And solve? Ne dubito.
CupertinoV
6 years ago
<removed>

a lot of players have the same o similar problems after the upgrade. I hope that EA answers us and fix it. I also write to EA. My club is in war and 3 of us can't play.
mizztee09
6 years ago
Is anybody else game crashing after the latest update besides me? I’ve tried deleting the game, and reinstalling it. Even update my iPad software, but the game still keeps crashing upon opening. By saying it’s crashing I mean force closing. Every time they release an update we run into the same issue every single time. Game still force closing. I’m just going assume they won’t answer anybody, or fix it yet?🤔

(Posts merged by CM)
espenspr
6 years ago
Yesterday Dec 10 in the morning the game worked fine but later it crashed during startup. The orange bar goes to 100% and I see a frozen image of the game in a second before it crashes. I noticed that the game icon has changed to a Christmas image.
I've tried to launch the game without Internet connection, I've restarted the iPad, closed all other applications, all without any luck.
I'm using iPad Air with iOS 12.4.3
I tried to install it on my iPhone 11 Pro Max but apparently the game isn't optimized for this device as I can't see any icons and hence can't log on to Game Center.
I'm really stuck!