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Ydiss's avatar
Ydiss
8 years ago

Low/Switching resolution on Samsung S8 and S7 Edge

For the first week or so since owning my new S8, the game looked great, particularly when I launched 4k mode. But just recently your auto graphics settings seem to be confused by the ability of my de...
Ydiss's avatar
Ydiss
8 years ago
Update:

I've worked out how to revert this issue and can now reliably recreate it.

Shutting the phone down and starting it (so not resetting) will revert the resolution to normal.

So long as I keep the s8s resolution to its default (FHD+) then the game's resolution doesn't shrink. If I change the S8 screen resolution to max (WQHD+) then the game obediently switches to that resolution (and looks lovely).

It's only when I then leave the game for a time and come back that it launches in the low resolution. No matter what I then set my S8 to. And I can only reset this by shutting my phone down.

Hope this helps. The game looks great in FHD+ but I really do want to play it in maximum resolution but currently cannot.
Anonymous's avatar
Anonymous
8 years ago

I am using Samsung S8 also and for last couple of days my screen resolution changes all the sudden also. Everything seems like it's zoomed in. When I am at the airport and have plane ready for take off I can't see take off button. If the plane has not arrived yet I can barely see hurry plane button. I heard about NOM Resolution change app and tried that. It worked for a day and now it's not even working. I uninstalled and reinstall simcity and the resolution change app. No luck. I have changed the phone resoution from HD+ to FHD+ and WQHD+ all and any way you can think of. Nothing is working. 

  • EA_Mai's avatar
    EA_Mai
    Icon for EA Staff rankEA Staff
    8 years ago

    Hi @glrboygrlboy, @Ydiss, and sorry for the late reply.

    Thanks for all that information, @Ydiss!

    @glrboygrlboy, if you are still having this issue, have you tried @Ydiss' method to make it work? Disabling Samsung game launcher? Or using Samsung's Game Tuner app to set Maximum Quality mode (Modes tab > Set mode to Maximum Quality)?

    -Mai

    • EA_Mai's avatar
      EA_Mai
      Icon for EA Staff rankEA Staff
      8 years ago

      Hi everyone,

      I have merged some threads into one, as you all were reporting the same issue.

      I'd like to ask you to try to change the resolution from your device's Display settings:  

      Device Settings > Display > Screen Resolution > Set to WQHD+ and apply > Restart the device

      If that doesn't work, could you try changing the mode using Samsung's Game Tuner app? 

      Download Game Tuner tool > Go to Modes tab > Set mode to Maximum Quality

       

      Thank you for your reports, please, let us know if these workarounds are helpful for you 🙂

      -Mai

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