Forum Discussion

Ydiss's avatar
Ydiss
8 years ago

Low/Switching resolution on Samsung S8 and S7 Edge

For the first week or so since owning my new S8, the game looked great, particularly when I launched 4k mode. But just recently your auto graphics settings seem to be confused by the ability of my de...
EA_Mai's avatar
EA_Mai
Icon for EA Staff rankEA Staff
8 years ago

Hi @glrboygrlboy, @Ydiss, and sorry for the late reply.

Thanks for all that information, @Ydiss!

@glrboygrlboy, if you are still having this issue, have you tried @Ydiss' method to make it work? Disabling Samsung game launcher? Or using Samsung's Game Tuner app to set Maximum Quality mode (Modes tab > Set mode to Maximum Quality)?

-Mai

EA_Mai's avatar
EA_Mai
Icon for EA Staff rankEA Staff
8 years ago

Hi everyone,

I have merged some threads into one, as you all were reporting the same issue.

I'd like to ask you to try to change the resolution from your device's Display settings:  

Device Settings > Display > Screen Resolution > Set to WQHD+ and apply > Restart the device

If that doesn't work, could you try changing the mode using Samsung's Game Tuner app? 

Download Game Tuner tool > Go to Modes tab > Set mode to Maximum Quality

 

Thank you for your reports, please, let us know if these workarounds are helpful for you 🙂

-Mai

About SimCity BuildIt

Issue with the game? Join our SimCity BuildIt community forum to discuss troubleshooting.8,658 PostsLatest Activity: 21 hours ago