Missing Sim Cash
I started this morning with around 1600 Sim Cash but for some reason it only shows me now as having 384. I haven't purchased anything other than the premium mayor pass with my credit card, or the va...
Forum Discussion
EA_Claus
Community Manager
Community ManagerHey 483arnm8wxrq,
Unfortunately, we can't look at the account and help you figure out what happened to your Sim Cash here on the EA Forums.
Please follow this guide and contact our Support Team from within the game to report the missing items. Our Advisors will do their best to help you.
Let us know how it goes!
I just followed the guide and got to EA support. They wanted me to send an in-game ticket and sent me the EXACT same link. I did that and created a case. They then sent me the same instructions you did and told me to create an in-game ticket. I can't create one in the game and their instructions send me to the EA Help website. I went thru that with two more people, never getting past the "create and in-game ticket" comment that they can't explain how to get. EA support is a COMPLETE WASTE OF TIME!!!!
- EA_Claus
Do you get an error message when navigating to the Customer Service button?
When you select the option to submit a request from within the game Settings > Help > Frequently Asked Questions > Customer Service, the account information is automatically attached to the ticket, allowing our teams to examine the game account more closely.
Please try again to submit a support request using the in-game options so that our team can review your account and help you resolve this situation.