I received the same canned response. I've not seen an ad in over a month.
I changed devices and started a new city and they work just fine. So, "The availability of videos changes from time to time, depending on how widely companies are marketing their product with our advertisement partners in your location. I have passed your comments on to the game team, however I am certain that if you give it some time you will see some advertisements as soon as they are available in your location." is total HOGWASH. My friends that I work with all get them and they're at levels below and above me. It makes no sense.
I've written EA Sports twice now and got the same canned BS. They're checking into it. It's been over a month and still not a response from their team nor an ad.
Do they want you to start a new city once this happens and loose all of your hardwork? It hardly seems fair that the President, VP and all of my club members with the exception of 2-3 still get the ads. I'm at level 35.