Re: Glitched City - Unable to Login

Thank you for your response.

However, I don't quite understand whether I am not being clear or support simply does not pay attention to details. As I've mentioned already, I cannot get into my city. How can I be expected to even get the Player ID if I CANNOT LOG IN? Player IDs change from city to city, meaning if I were to use a new one to contact them, it would be pointless, as the provided ID would not be MY LOST ID. Either way, I have already contacted support, through a user with a similar issue on a different forum. It is surprising to receive better information support in a completely unrelated place. Regardless, the Player ID is impossible to get. But thanks for the effort.

Hey there, @Tapalpa.

I apologize as I missed the point of the game you mentioned you weren't able to get in. You can also reach out to support using EA Help, just let them know that you're unable to request support from the account in question, or obtain the Player ID, as you're unable to log in.

To contact EA Help:

• Go to https://help.ea.com
• Click "Contact Us"
• Select SImCity BuildIt from the game list
• Select Android
• Select Manage my account > Can't log in
• Click Select contact option

Thanks for your understanding, and I hope support can get you back onto your account and without the internet error.

Arrenai 🐱

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@Marcolino2099 wrote:
@TapalpaNow, after six months, you have got a direction where you can make a question and wait for 6 months to have answer that gives you a new address where to write for a new question that wiil have ans answer after 6 m.... bla bla bla

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Hi @Tapalpa,

I believe the crashing/loading issues this time around is more than likely caused by the update on the 10th of December (see this thread). This is something the Studio will need to patch to fix and they are working on fixing it. We'll be updating that thread with news/information as soon as we can so do keep an eye on it please. If you'd like to join in, please update that thread so we can keep all information together. I can lock this thread in the meantime. 

Thanks, 

EA_Lanna