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Jaywalker6000's avatar
2 years ago
Solved

[Resolved] Daily Chest Crashes Game

After claiming the free daily chest on the website every time I open the game and log into my account it forces a small window to open saying "Thank you for your purchase, click the button to claim your loot", but when I click the button it crashes my game. I cannot click off of the window or do anything else once its opened. I've tried deleting cashes, memory, uninstalling and reinstalling, forcing an update, downloading the game on a different device, restarting my phone. Nothing works. If anyone is having a similar issue or knows how to cancel a free 'purchased' chest linked to my account that would be greatly appreciated, I've been playing on this account for years and losing it will be devastating. Thanks.  

  • EA_Cade's avatar
    EA_Cade
    2 years ago
    Hey all,

    A hotfix was released today which should resolve this issue. Please make sure you have updated to the latest available SimCity BuildIt release.

16 Replies

  • I am also facing similar issues since yesterday and couldn't play the game at all. It crashes as soon as i click on the claim button. 

    Device - Oneplus Nord CE3 Android Version 13

    CM Edit: Removed Player ID

  • EA_Cade's avatar
    EA_Cade
    Icon for Community Manager rankCommunity Manager
    2 years ago
    Hey all,

    Thank you so much for your patience on this, at this time the SCBI team believe they have identified the cause of the issue and are working on a fix they hope to release soon.

    Please keep an eye on this thread for more information as it becomes available.
  • Hi! Is there any update when it will be fixed? Still facing the issue and as a result losing time in Mayor's contest and missing on completing the plumbob points to unlock the pass rewards.

  • How long will it take for me to be able to access the game again? I tried downloading the game on my Iphone 14 Promax and logged in, but the above error still occurs, which means the error is in the account ? or not

  • EA_Cade's avatar
    EA_Cade
    Icon for Community Manager rankCommunity Manager
    2 years ago
    Hey all,

    A hotfix was released today which should resolve this issue. Please make sure you have updated to the latest available SimCity BuildIt release.

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