Hey all -
I combined all these reports since they're all reporting the same error message on a Samsung A71. Also changed the title to highlight.
It is possible that the recent DDoS attacks on EA servers were causing this issue. EA has been experiencing a number of outages, which would be beyond our ability to troubleshoot. If you're still experiencing this issue, first please try the connection troubleshooting steps listed here: https://help.ea.com/en-us/help/simcity/simcity-buildit/basic-troubleshooting-steps-for-simcity-buildit/
Make sure your phone and game are updated & there are no reported issues with the EA servers. (check EAHelp on Twitter in the sidebar here).
If you're still experiencing the issue, reply back with your OS and game version. We may be able to find a pattern. Finally, file a General Technical Support request here: https://simcity-buildit.zendesk.com/hc/en-us/requests/new
tagging for visibility @rund6661 @Nspringmonster @Ambardo @Selected20
@Markisio87 - Please post in English; or if you prefer, you may post in the Italian forums Italiano
@BlackjackWidow Thanks for all your hard work and sharing of knowledge. It IS definitely sounding like either a Samsung Galaxy A71 issue or an outage issue, or a combination of both.
PEACE
