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IHMHI's avatar
IHMHI
6 years ago
Solved

Server Connection Fails with Error Code 1200.0.999

Hi, my phone is Xiaomi Redmi 3S. 2 days ago I have Error Code: 1200.0.999, but then I tried to fix it on the phone settings and worked. but a day later the error happens again, and now it is not t...
  • IHMHI's avatar
    IHMHI
    6 years ago

    [UNCOVERED & RESOLVED] Error Code: 1200.0.999


    Root Cause:

    Internal and/or External Storage Space Is Not Enough

    Precondition:

    Internet Connection (WiFi or Mobile Data) is working fine (no busy network or high ping)

    Impacts:

    • will be only able to play in Offline Mode.
    • unable to connect to any registered accounts (Google Play, Facebook, etc. (error code 1200.0.999 will appear and make you have to quit the game)) that makes us think that this is an 'internet connection issue' which is not.
    • unable to see Global Trade Depot (in-game).
    • unable to see and follow the Contest of Mayor (in-game).
    • unable to see updated Club's chat (in-game).
    • unable to save the game to the server (because not connected to the server).

    Troubleshoot:
    - Make storage space available at least 10% (1.6GB of 16GB, 3.2GB of 32GB, 6.4GB of 64GB) of your phone internal and/or external storage capacity.

    - Make sure that the SCBI app and Google Play Games app are allowed to use both Mobile Data and WiFi internet connection. Go to SETTINGS > Applications (other phones might be named 'Installed Apps') > SCBI > Restrict Data Usage (other phones might be named with different names) > TURN ON or CHECK both WiFi and Mobile Data.

    - Do Clear Cache of the SCBI app and to overall apps on your phone (by using the clear apps you have on your phone)

    - Restart/Reboot your phone.

     

    After you try steps above I believe uninstall and reinstall the SCBI app is NOT required.

    IF the error still persists/happens then you might need to uninstall and reinstall the SCBI app.

     

     

    Advice (from Official EA Support Team):

    please note that EA Support has given me a list of advice and troubleshoots related to the error message above (1200.0.999) and the number 1 below is the most reasonable to be concerned about (read the bold words).

     

    1. If you are running any 'optimization' type apps on your device -- those that claim to save battery or 'speed up' your device by clearing temporary caches and/or killing unnecessary background apps -- please ensure you exclude SimCity BuildIt from their lists. The game is designed to store temporary data on your device specifically to ensure the smooth running of the game, and any abrupt closures from external apps can result in a minor loss of progress in your city or other strange behaviors.

     

    this is why SCBI ask you to free up space at least 10% of your phone's storage capacity because SCBI Server need to store temporary data on your storage.

     

    2. This one is my own advice: Do Not Give Permission To SCBI App To Phone Storage. Go to Settings > Applications (other phones might use different name such as 'Installed Apps') > SCBI > App Permissions (or Permissions) > TURN OFF the Storage. (see attachment: SCBI App Permissions - Storage.png)

     

     

     

    I think that is all for the issue Error Code: 1200.0.999

    I hope that this post is helpful to those who need it.

     


    For EA: keep delivering the best customer support for the sustainability of the business itself and the majority of the markets out there.

    For The SCBI Community: please maintain the life of this community even to become one of the most healthy Games Communities exist.

     

     

    Thank You For All The Cooperations and Times you share in this forum.

    Best Regards

     

    [M]

    SCBI Mayor

     

     

    Notes:

    My Phone Type: Xiaomi Redmi 3S

    Android Version: 6.0.1MMB29M

     

    I am now able to play SCBI again with the remaining storage space is 2.6GB

IHMHI's avatar
IHMHI
6 years ago

[UNCOVERED & RESOLVED] Error Code: 1200.0.999


Root Cause:

Internal and/or External Storage Space Is Not Enough

Precondition:

Internet Connection (WiFi or Mobile Data) is working fine (no busy network or high ping)

Impacts:

  • will be only able to play in Offline Mode.
  • unable to connect to any registered accounts (Google Play, Facebook, etc. (error code 1200.0.999 will appear and make you have to quit the game)) that makes us think that this is an 'internet connection issue' which is not.
  • unable to see Global Trade Depot (in-game).
  • unable to see and follow the Contest of Mayor (in-game).
  • unable to see updated Club's chat (in-game).
  • unable to save the game to the server (because not connected to the server).

Troubleshoot:
- Make storage space available at least 10% (1.6GB of 16GB, 3.2GB of 32GB, 6.4GB of 64GB) of your phone internal and/or external storage capacity.

- Make sure that the SCBI app and Google Play Games app are allowed to use both Mobile Data and WiFi internet connection. Go to SETTINGS > Applications (other phones might be named 'Installed Apps') > SCBI > Restrict Data Usage (other phones might be named with different names) > TURN ON or CHECK both WiFi and Mobile Data.

- Do Clear Cache of the SCBI app and to overall apps on your phone (by using the clear apps you have on your phone)

- Restart/Reboot your phone.

 

After you try steps above I believe uninstall and reinstall the SCBI app is NOT required.

IF the error still persists/happens then you might need to uninstall and reinstall the SCBI app.

 

 

Advice (from Official EA Support Team):

please note that EA Support has given me a list of advice and troubleshoots related to the error message above (1200.0.999) and the number 1 below is the most reasonable to be concerned about (read the bold words).

 

1. If you are running any 'optimization' type apps on your device -- those that claim to save battery or 'speed up' your device by clearing temporary caches and/or killing unnecessary background apps -- please ensure you exclude SimCity BuildIt from their lists. The game is designed to store temporary data on your device specifically to ensure the smooth running of the game, and any abrupt closures from external apps can result in a minor loss of progress in your city or other strange behaviors.

 

this is why SCBI ask you to free up space at least 10% of your phone's storage capacity because SCBI Server need to store temporary data on your storage.

 

2. This one is my own advice: Do Not Give Permission To SCBI App To Phone Storage. Go to Settings > Applications (other phones might use different name such as 'Installed Apps') > SCBI > App Permissions (or Permissions) > TURN OFF the Storage. (see attachment: SCBI App Permissions - Storage.png)

 

 

 

I think that is all for the issue Error Code: 1200.0.999

I hope that this post is helpful to those who need it.

 


For EA: keep delivering the best customer support for the sustainability of the business itself and the majority of the markets out there.

For The SCBI Community: please maintain the life of this community even to become one of the most healthy Games Communities exist.

 

 

Thank You For All The Cooperations and Times you share in this forum.

Best Regards

 

[M]

SCBI Mayor

 

 

Notes:

My Phone Type: Xiaomi Redmi 3S

Android Version: 6.0.1MMB29M

 

I am now able to play SCBI again with the remaining storage space is 2.6GB

BlackjackWidow's avatar
BlackjackWidow
Hero (Retired)
6 years ago

@IHMHI - Thank you very much for sharing your troubleshooting and final solution with the forum. This will be very helpful for anyone searching for an answer to this issue in the future.

Note:
Can you (BlackjackWidow) delete one of my posts that is saying "how to troubleshoot the error code: 1200.0.999"? there are 2 same posts there.

I marked your "Not enough storage space" post as the solution to highlight it. In the future, you can mark (and un-mark) solutions to threads you've started by using the menu on the post. Click on the 3 dots on the upper right-hand corner of the post and choose "Mark as Solution". You can edit your own posts from that menu, too, if you'd like. 

Happy Building!

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