Sewage capacity
I have more than double required capacity for sewage but it’s still showing red, sewage not being picked up. What gives?
Forum Discussion
I’m experiencing exactly the same issue and can confirm this is not player error.
This started after the latest app update. Services show red warnings despite large overcapacity. Buildings placed after the update work normally, but affected buildings remain broken even when moved — the problem follows the building, not the location.
I’ve been in a long-running exchange with EA Support, but so far they keep replying with generic troubleshooting steps and don’t seem to understand that this is a technical regression. What finally helped clarify the issue was explicitly asking for technician-level investigation and describing it as building-level service state corruption.
If you report this to support, I strongly recommend you include the following:
- The issue started after the latest update
- Services have overcapacity and correct coverage
- New buildings are unaffected
- Moving a broken building does NOT fix it (the issue follows the building)
- Request escalation to a technician, not standard troubleshooting
The more of us report this with the same technical description, the harder it will be for support to dismiss it as user error.