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marsov01's avatar
8 months ago
Solved

Simcity buildit server connection error

Hi

[simcity buildit on ios]

while trying to login with game center, the wheel goes for minutes, then a server connection error appears (photo attached), asking me to quit !

- that goes for a week now

- internet connection ok

- cleared game cache

- restarted phone

- reinstalled latest version of simcity buildit.

with no results

-error photo attached

thanks in advance

  • Have you selected either Facebook or Google Play as backup sources? If so try logging into both then start SCBI.

    The other thing you might try is setting up on another device, borrowed if necessary but make sure the device itself is set to the same account/owner/profile as on your original device when you instal SCBI. If you get in OK grab your User ID from [Tools] [Help]. Then back up that device game to FB or Google, close, and if it's not your device... uninstall and delete your profile.

    If that doesn't work or you're unable to source another device, wait for a pixie from EA to decode the error message and give a reply to this thread. You could try help.ea.com but I've not used that before. Obviously you'll have identify yourself with just your email address if you can't login and get your 'user ID'. There might be a better way of getting their attention than those but I don't know it. 

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