Hi @RanvirRaj,
Have you tried to uninstall and reinstall the game already? (make sure your city is saved before doing so).
I did saved my first game through Facebook then uninstalled the game reinstalled played local game to level 13 started facing same issue, changed my city to the one already saved on Facebook to give third try, same fate, finally uninstalled the game altogether, hoping to find a permanent solution before trying for final time.
Thanks for the additional details @RanvirRaj. It is really strange that the issue appears after level 13. I don't remember if there is a specific building introduced at this level. Maybe the issue comes from here? Have you noticed if the freezes occur when doing a specific action?
Thanks for your message. One thing that I observed is the game freezes mostly when i visit some other city to buy some stuff. 8 out of 10 times it freezes in the new city just after making some purchase remaining times immediately upon returning to my home. And many times the purchase is also not registered.
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