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I bought some SimCash with real money, then used that to buy 5 more storage spaces, taking me up to 115. I still had that storage this morning, but roughly 5 hours later it’s gone and I’m back down to 110. My SimCash and simoleans are as they were after purchasing the extra storage, so I don’t think the game’s reverted to an earlier save. How do I get my purchase back?
UPDATE: I reported the problem and was sent a copy and paste email from someone who clearly hadn’t understood the problem. For the next customer service person that reads this: IT WAS NOT TEMPORARY STORAGE. I PAID FOR IT SEPARATELY FROM THE MAYOR SEASON PASS.
- 6 years ago
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- 6 years ago
If you haven't already done so report it to EA using the report system. The same thing happened to me. I don't think they understand that they not only took the temporary storage away they also took the storage we bought during this season pass. We just want our storage back. I don't need anyone else to tell me the temporary storage was temporary. I understand it was temporary. I know exactly how much was temporary. Now I hope the confiscation of my storage is temporary
- 6 years ago
I didn’t collect a temporary increase. I just paid SimCash to buy the necessary bits to upgrade from 110 to 115.
- 6 years ago
I concur with this. I have checked everything EA has released about the mayor's pass and nowhere does it mention that the storage rewards are temporary. Please return them immediately or be guilty of theft. This is the latest of a long series of issues with Simcity Buildit that EA has either caused because of their greedy policies or their apathetic approach to customer issues. It is time to find a journalist that was bring these corrupt issues to the general public and show EA that their continuing criminal activities should be curtailed immediately and compensation be rendered to all customers affected by their crimes.
- 4 years ago
same problem. EA stealing money
- 2 years ago
Happened to me too. I paid for it but it still disappeared.
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