That blasted Garnier Advert.

I have been in conversation with eahelp for days now over this Garnier ad. Also had same issue with previous Donate Blood ad and Panini ad. Tried their advice:

• Reboot phone
• Restart wifi
• Clear cache

blah blah. None of this has worked. One of the support guys suggested that the issue is with the ad supplier and as such its not EA's problem. I asked who the ad supplier is, how can i find out who they are, or how can i contact them. I just get the stock response of links to EA Help pages; reboot phone, restart wifi, etc, etc.

The issue, i think, is with the personalised advertising consent. I had originally managed the consent and turned off many personalization and tracking options. I dont know how to change these settings without uninstalling and reinstalling the game. When i restarted i then was able to reluctantly accept all of their advertising personalisation recommendations and consents as i dont know which specific consents trigger the issue. If anyone knows let me know.

BEFORE YOU UNINSTALL THE GAME YOU MUST SAVE TO YOUR CHOSEN CLOUD SERVICE (if you are not automatically doing so already). Like Facebook, Google Play or whatever. Follow instructions here on how to uninstall and then restart your game. When the game restarts you end up with a blank city (gave me a heart attack!) but then you go to settings and your saved game should be there ready to load up: https://help.ea.com/en/help/simcity/simcity-buildit/save-your-city-and-progress-in-simcity-buildit/

No responsibility here if you dont save your game properly and you try the above...

If anyone knows how to change the settings without uninstalling the game feel free to post this

I have already contacted customer services who say they have no control of what is advertised??????? 😖🤣😖🤣😖Ànd its the developers of the advert who control how it works