Forum Discussion

Clutch444's avatar
Clutch444
New Traveler
2 months ago
Solved

This is ridiculous...

For WAY over a week I have had to CONSTANTLY restart my game.  Having connection issues with train/com/depot server.  Resuming game also fails to load and I have to restart.

I have lost out on buying items, completing assignments, and interest in continuing the game.

Reinstalling the game does NOT help any of these issues.

This is on IOS.  Not sure if Android people are having these problems as well.

I know you are a small indie company and probably generate less than 100,000 a year on this game...oh wait. Indie companies actually fix their issues and compensate their players for time/issues.

Will we see this happen from EA?

No ()#(*()$*#@) WAY!

  • EA_Lanna's avatar
    EA_Lanna
    10 days ago

    Marked as the solution purely for visibility purposes

    Hi everyone,

    Thanks for reaching out. I know this has been frustrating, and I’ve looked into this since my last post. At this time, we haven’t been able to confirm any issue related to iOS compatibility on our side, including 18.4 or 18.5 versions. It may be an issue on the local device.

    If you're still experiencing any of the following after fully trying the troubleshooting steps I shared:

    • Spinning wheels
    • Failed loading from idle/resume
    • Server sync issues

     

    Please send me a DM with the subject line: iOS Issue – Update 1.65.1 – [Your Username]

    Include the following details:

    • Your Player ID (PLEASE DON’T POST THIS IN THE THREAD)
    • Your device model
    • Your iOS version
    • Your game version
    • Any troubleshooting steps you’ve already tried (e.g., reinstall, restart, iOS update)
    • A brief description of what’s happening in your game: For example:
      • Train depot won’t load after idle – just shows spinning balls
      • Club assignments freeze on loading and never appear
      • Game crashes after tapping “Resume” on CoM screen
      • Progress not saving after restart or device switch
    • Steps we can take to reproduce this: (e.g., “After leaving the game idle for 10 minutes, I tapped the Train Depot and it got stuck showing spinning balls.”)
    • Screenshots, if available

     

    I’ll pass your examples to the team to help them try to reproduce the issue, and I'll update this thread with any available updates I can share.

    – EA_Lanna              

35 Replies

  • Vernissa's avatar
    Vernissa
    Rising Vanguard
    7 hours ago

    Hey guys, apparently only 2 of us have replied to EA_Lanna with details of the problem. Please respond to help get this resolved. It’s no good complaining about EA not solving it if you do not help.

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    10 days ago

    Marked as the solution purely for visibility purposes

    Hi everyone,

    Thanks for reaching out. I know this has been frustrating, and I’ve looked into this since my last post. At this time, we haven’t been able to confirm any issue related to iOS compatibility on our side, including 18.4 or 18.5 versions. It may be an issue on the local device.

    If you're still experiencing any of the following after fully trying the troubleshooting steps I shared:

    • Spinning wheels
    • Failed loading from idle/resume
    • Server sync issues

     

    Please send me a DM with the subject line: iOS Issue – Update 1.65.1 – [Your Username]

    Include the following details:

    • Your Player ID (PLEASE DON’T POST THIS IN THE THREAD)
    • Your device model
    • Your iOS version
    • Your game version
    • Any troubleshooting steps you’ve already tried (e.g., reinstall, restart, iOS update)
    • A brief description of what’s happening in your game: For example:
      • Train depot won’t load after idle – just shows spinning balls
      • Club assignments freeze on loading and never appear
      • Game crashes after tapping “Resume” on CoM screen
      • Progress not saving after restart or device switch
    • Steps we can take to reproduce this: (e.g., “After leaving the game idle for 10 minutes, I tapped the Train Depot and it got stuck showing spinning balls.”)
    • Screenshots, if available

     

    I’ll pass your examples to the team to help them try to reproduce the issue, and I'll update this thread with any available updates I can share.

    – EA_Lanna              

  • 319940adcbbee837's avatar
    319940adcbbee837
    New Novice
    14 days ago

    EA FIX YOUR GAME!! Some of us pay money to play and others are trying hard to stay in the game. The problems with disconnects and not able to log into rewards, wars, etc. is unacceptable! FIX YOUR FIN GAME NOW!

  • Vernissa's avatar
    Vernissa
    Rising Vanguard
    15 days ago

    At last, a response from EA. Troubleshooting doesn’t solve the problem. There is obviously an issue with the game on iOS 18.4.1 and 18.5. Please get it solved.

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    16 days ago

    Hi folks, 

    I'm so sorry to hear you've been experiencing connectivity issues. After an update, things can take a bit to sync up again, but if it's still happening now, something might be up. 

    To help rule out some issues, please run through the troubleshooting steps for the device you play from:

    If you've been playing on a guest account, you run the risk of losing your progress to date. To help ensure you can recover your game progress, please backup your game before troubleshooting. Here's how: (SCBI) Back up your game progress

     

    - EA_Lanna

  • Cleveberg's avatar
    Cleveberg
    Newcomer
    17 days ago

    Same issue here, I think. Started acting up 2 updates ago if I recall correctly. Seems to occur when the game has been running for a specific short period of time (maybe 10 minutes or so). See it mostly when going into one of my train depots. The java wheel just spins and spins. If I exit the game and restart, the depot acts fine. Also have seen the issue when trying to go to the assignments area, although when it fails, it times out and presents a message stating something to the effect of 'something went wrong". Very annoying. I use an iPad with the latest iOS. Also to note is that I primarily play the game on an iPad, but sometimes on my iPhone. Since this bigger issue started, it seems the sync from one device to another doesn't always work. I exit out of the game on both devices when done playing. 

    Does tech support review these pages? Where do they provide feedback/fixes? Thanks all,

  • GeneP59's avatar
    GeneP59
    Seasoned Novice
    17 days ago

    Same with me. I’m running iOS 18.5 and still have the juggling balls of death.

    This game is no longer fun. Been playing for over 3 years. The constant event with no down time is a PITA. My new iPad gets so hot and drains the battery so fast that this game borders on dangerous.

    I’m done with playing a once fun game. Guess I’ll have to find a time passing game that’s actually fun to play.

    Nice job EA! You killed it.

  • Clutch444's avatar
    Clutch444
    New Traveler
    21 days ago

    Yes, I don't have this issue on my android phone.  Several other android users I have talked to have reported no issues as well. 

    This is definitely an IOS only issue and upgrading IOS or Apple device doesnt help. 

    I upgraded to an ipad pro 128gb 5th gen and am still having this issue.  

    I first noticed this issue happening after a new CoM was released.  There was no change/update on my ipad when this first started happening.

     

  • Vernissa's avatar
    Vernissa
    Rising Vanguard
    21 days ago

    Still going around in circles with EA. They gave me a link to report a bug but it doesn’t work! Told them to read this discussion but they don’t want to!

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