Unable to purchase Premium+ via EA Store?
I can get to the purchase page with the button to proceed with the purchase ... but the button doesn't do anything. Anyone else having the same issue? Using Chrome on Android.
Forum Discussion
EA_Lanna
Community Manager
Community ManagerHi gg8jllasfa70,
I can get to the purchase page with the button to proceed with the purchase ... but the button doesn't do anything.
I wanted to check in with you. Is it still happening for you? When you say EA Store, could I check if it's the SimCity BuildIt Store ?
I'm not sure what might be causing that, but if it's still happening, it may help to blast through a few quick troubleshooting steps if you haven't already. They can help rule out some potential causes. I've popped a few steps for Android browsers below:
- Refresh the page, then fully close and reopen Chrome
- Close out extra Chrome tabs
- Clear out the browser cache
- Check if the browser has any pending updates
Please let us know how you get on with those steps.
- EA_Lanna
Thanks for following up.
Yes, it is the SimCity Build It Store I was using. It seemed like all the purchase buttons were inactive at the time. I tried it on other options on the store and got the same issue.
I ended up buying the Pass from my laptop rather than my phone, so was able to get to it eventually. However, I just checked again via my phone and the issue is still there. Will try a restart etc and see if that helps.