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CMN1980's avatar
CMN1980
2 years ago

unable to update and now can't install game

I paid for the Mayor's Premium Plus pass and suddenly the Thailand pass stopped and I was told to update the game.  I tried updating it and it gave me an error saying "Oops! Something went wrong on ...
EA_Cath's avatar
EA_Cath
Icon for Community Manager rankCommunity Manager
2 years ago
Hi @CMN1980 , is this still happening? Would you have a screenshot of the error message by any chance?
CMN1980's avatar
CMN1980
2 years ago

Here is the error message I receive and am still receiving. Thanks!

  • CMN1980's avatar
    CMN1980
    2 years ago

    This is still a problem even though I've followed all the guidelines and troubleshooting links that EA and SimCity Buildit have sent me. 

    I am very frustrated!!!! 

    Please help. I am missing out on all the Mayor's pass goodies and am losing interest in the game. It's just simply not as fun as it was. 

    I sent a screenshot of the error message I am getting and am still receiving even after getting all the assistance from EA and TapJoy and all responses to any case I raise. 

    I don't believe this is a problem on my end. And as the error message says, it is a problem on their end, not mine. 

    I attach the screenshot again.  Any assistance would be very well received, but I will not appreciate any more FAQ and troubleshooting sites anymore. Please check this out as a technical problem on EA's end.

    Thank you very much,

    Catherine

    P.S. You are welcome to PM me via my email address. A private correspondence with an actual human would be really helpful. Many thanks! 🙂 

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