Forum Discussion

Anonymous's avatar
Anonymous
8 years ago
Solved

Unable to update game android

I was informed today that I need to update the game on my galaxy s8 only to be informed the now my handset is not compatible with the game. Is this a know issue or an Google play store issue.
  • EA_Mai's avatar
    EA_Mai
    8 years ago

    Hi everyone,

    Thanks for reporting this problem! Could you please try these steps?:

    For Android devices:

    1. Go to Settings > Display > Screen resolution
    2. Change resolution to WQHD (2560 x 1440)
    3. Then go to Settings > Apps > Google Play Storage > Clear Data and Clear Cache.

    For iOS devices:

    Could you please check if the update is not showing in App Store > Updates?

    If this doesn't work, please, let us know which device you are having issues with.

    Thanks for trying!

    -Mai

Stormchaser4486's avatar
Stormchaser4486
8 years ago
Tried to open game today (6 November) and it said I needed to update, went into the Google Play Store and presented with a message advising it isn't compatible with my device. I have an S7 Edge and have been playing for over a year. Please advise!

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