Forum Discussion

mcubed4130's avatar
8 years ago

Undo simbuck purchase, or confirmation button.

Enhancement Request:  Make anything that costs Simbucks either "undo able" - or have a 2nd small center of screen confirmation button.

Since the addition of War to the Game it's been VERY hard to play CoM.  So instead for the past 6 months, I slowly earned about 1000 simbucks by winning wars and gaining 30 or so simbucks per war.

Last week I finally got to 4100 simbucks, but didn't want to use it all on my 3rd maxis manor, as I didn't know if I needed to keep some for my current Megalopolis CoM run this week...

SO... what happened? I accidentally grabbed my tablet by the corner with the app running last night.. and somehow hit the option to buy 68,000 simoleons paying 1000 simbucks... GAK!

I open a request to support right away, explaining what just happened, and ask if they can undo this... (I'm level 60 - I have over 2.7+ million simoleons - I certainly didn't want or need 68,000 more).

And I get this ridiculous response from support:

[quote]As a general rule, anything that has a SimCash icon on it will cost SimCash if it's tapped (accidentally or otherwise) so it's wise to be careful around them. Unfortunately it's not possible for us to reverse purchases or transactions once made, or rewind your city to a previous time.[/quote]

Then get told here's 50 simbucks for your problem.

Really???  I play for 6+  months... ALOT... and I accidentally grab my tablet wrong and POOF 6+ months of playing for simbucks is gone... and support says... here's 5% of what you lost.

Talk about insulting.

SO... Doing some searching here, I see plenty of other people have had the same issue, and had the same pathetic response from Support.

If you believe it would be useful to have a "undo this purchase" - or at least a 2nd confirmation of purchase popup button that appears center of screen (small and you have to work at tapping it) - then please reply here.

6 Replies

  • Anonymous's avatar
    Anonymous
    8 years ago

    I'm getting sick of accidentally hitting advertise for a sim buck. 

  • To be more specific

    A "confirmation button" do you really want to spent "X" simbucks?

    or

    An UNDO button like you have "Y" minutes to undo this purchase you may have made by mistake.

  • +1 I have the same problem many times... I spent simcash that I do not want to... by mistake... some games proprose confirmation... why not simcity? I do not pay any simcash before confirmation is not active! Do the same, no confirmation = no pay !!

  • 4616ed332e88da7's avatar
    4616ed332e88da7
    2 years ago

    Agree. For player retention, EA needs to protect both the hard-earned SimCash and the SimCash that costs players real money to buy.

    The two areas where I keep accidentally spending SimCash in SimCity Buildit are the new station passenger slots and the bottom ribbon where you pick decorations for the city. And sometimes it’s a LOT of SimCash!

    Confirmation of purchase is the easiest fix, as it is just one more automatic pop-up (one-off coding)

    - “undo” is much more complex and costly, as once items have been registered to the account, even in other games, it seems that the only way to refund is to intervene manually every time.

    I really hope the Sim City team is reading this - please consider 😉

  • Yes I’ve had club members complaining to me that they have accidentally purchased a park which cost 800 sim cash and that they didn’t want said park. EA really needs to introduce a (are you sure you want to purchase) before it is bought.

    Guess that won’t happen as they get the money.

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