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EA_Lanna's avatar
EA_Lanna
Icon for Community Manager rankCommunity Manager
4 years ago

Welcome to the SimCity BuildIt (SCBI) forums!

Hello Mayors! 

Welcome to Answers HQ! Answers HQ (AHQ) is more than a support forum — it's a global community focused on players helping playersIf you need help with troubleshooting, want to talk with other SCBI players, or are looking to let us know about a bug, then you are in the right place! 

In this thread you can learn everything you need to know to be an Answers HQ expert and how to navigate the SCBI boards. Click on the headings in the Index below to jump to that section in this thread:


Index

Check out the FAQ page for more information on Answers HQ forum as a whole and if you have any questions about how Answers HQ works after that, open a thread and tag myself or another Community Manager in it, and we will do our best to answer them.

- EA_Lanna

7 Replies

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Search for Threads & Answers

    Before opening a new thread, it's better if you check if other players are already talking about your topic in the forum. To do so, you can use the search bar from that board:

    Take a look at the search results. If any of the recent posts you see is about the same topic you want to discuss, go ahead and answer that thread or join in! If you can't find anything similar, it's time to open a new thread. 

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Creating a New Thread or Discussion 

    You can open a new thread using the 'New topic' button.

     

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Finding Your Threads & Keeping Up With New Posts

    You can find a list of the threads and posts you've made or answered in your profile. Just click on your username in the right top corner of the page and select 'Profile':

    Under ‘Recent activity’ you will see your last posts, and if you click on ‘View all’ you will get to a page with a list of all your posts posted in the language you have chosen.

    Keeping up with threads and new posts

    Whether you've created a new thread or found an existing one that you'd like to keep up with it, subscribing will ensure you are notified when a new post is shared. For new threads you create, you can subscribe to your thread from the draft page by checking the 'Subscribe to replies' box at the bottom 


    If you forget to select that button at that stage, or if you just want to be kept up-to-date on another thread you haven't posted in, you can subscribe if you click on the three dots to the top right of that thread and select 'Subscribe' from the dropdown menu. 

    One more thing, if you look at the image above you'll see a 'Bookmark' option. You can also bookmark a thread for later easy finding through your profile but you won't get an notification or e-mail for new posts in those though. 

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Replying & Quoting Others

    There are two replying options;

    • Quick Reply: This option opens a text field on the same page under the post you're replying to where you can type your reply. 
    • Reply: This option will load a new page where you can draft your message, include formatting, quote the post your responding to and attach files.

    Depending on what you're looking to respond with, one of these options will be perfect for the job. Here's where you can locate them: 


    For quoting; once you've hit reply, you will be taken to a page where you can draft your message and include a quote from that player. The Quote option is in the top right just above the text window (see the image below). Press it and a quote of the post you're replying to will appear in the text box which you can make edits too to help highlight which portion you're referring to in your reply. 

     

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Editing Posts & Adding Pictures

    Spotted a typo? Remembered more information after pressing Submit? That's ok, we've all been there and needed to edit. The best practice is to get the edit in before it's been replied to as changing information in your post after a reply isn't advised nor fair to other readers so try to get that edit in there asap. 🙂 

    To edit your post, click on the three dots of the post and choose Edit Reply like in the image below. This will allow you to edit. 

    How to add images/pictures to your posts

    It's best to upload your pictures or images directly to Answers HQ as sometimes images can be removed on some third party site.

    There are two options to add pictures

    1. Use Attach file at the bottom.
    2. Select the picture icon in the bar and then upload it.

      

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    4 years ago

    XP, 'Me Too' & Accepted Solutions

    What are they and how do they work?

    • Accept as Solution button - If your issue was solved or if a post answers your question or was helpful, please let us and other players know by hitting this button.
    • Me Too button - This is a powerful button. The 'Me Too' button helps us track how many players are also experiencing that issue. Definitely make use of this button.
    • XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts. The ‘XP’ button gives experience points to the user who wrote it. It's an easy way of saying 'thank you' to the author and help them level up in the community. For more information on Leveling Up, check out the Answers HQ FAQ page. 
  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    4 years ago

    The Answers HQ Forum Rules

    Every community has its rules and by using this forum you are agreeing to abide by Answers HQ's house rules. If you click here you can read the AHQ Forum Rules and Guidelines. Please, check them before participating in the community. 🙂

    Thanks folks!  

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