What does ea look for in player report?

This is the part where EA is really bad at their '' customer support '', but really bad... 

seriously, really bad, like... like the most bad thing you can think.

I'm telling you because I asked a long time ago, and I didn't get an answer, neither in the forum, nor by contacting them. 

at that time I asked what they needed, screenshot of what? when do they launch the attack? the player's profile? the club code? my ID player so they see my city and who are you fighting? the name of their cities?

They simply answered me: hello, we also worry about catching hackers! we understand you! I am also a player! and I know it's frustrating! but I can assure you! we do our best to catch hackers! thanks for reporting! you're cool, we love you.

... And I was like... huh? could you answer the question?

Hey! hello again! I have already passed your report to the team! they must be working on it! as I see everything is fine, let's close this case! Beware.

I remember asking this question, because I used to take a screenshot of the bios cities with Arabic and Chinese names, and for a moment I thought, the player can actually change this... , and can EA actually understand those letters in another language? so I contacted them to find out what I should take screenshots, but unfortunately they just said thank you for reporting, and they left me in limbo so I just concluded how bad their support system was designed.

 @Duckups  

I hope you have more luck answering this question, but I think they always send the same answer (the one Penakyna put here in the forum), it doesn't matter if you send a video or a picture or just tell or how bad it is because of the cheaters.

Maybe, if they had answered this before, maybe we all know what exactly we should screenshot it and send it to them, unfortunately, it seems that this is a secret. LOL

Anyway, I wondering why you ask, since I read that you are the luckiest with this reporting, you should be the one to explain it to all of us.