What's the point of this forum?

Note: this thread is not aimed at people who post here, it's aimed at addressing the fact what we post here is not even addressed by anybody.

I want to know why EA even has this forum. The reason I began to post here was to post suggestions / feedback about the game as I was told by the help desk that the developers read these forums.

However, I don't think anyone from EA other than forum staff read these forums. It seems like an incredible waste of resources if these forums are not going to be utilized for anything. There has been plenty of feedback about the game, many people extremely tired or angry about things. People post about bugs or glitches they encounter here as well. However, nothing that is posted bug or feedback is addressed. 

Even the "guides" and what not that are posted here are a complete waste of time. With the information that is posted about the game updates, the information provided is incredibly vague and lacks detail on any actual bugs or game glitches that are fixed.

EA is all around a big waste of time. EA deserves to deal with with angry / upset players, the communication is poor and the response given to players is always apathetic. I have no sympathy for EA and it's staff.