Forum Discussion
@kirbyzhou - thank you for the try.
Please provide more information about your Mac. Instructions on how to do so here - https://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612396/highlight/true#M162
I will try to get more help from some of the Mac experts, as I have limited experience with the Mac OS and no way to test this myself.
- Finding out which Mac you have
macOS mojave 10.14.6 (18G3020)
iMac (Retina 5K, 27-inch, 2017)
3.8 GHz Intel Core i5
40 GB 2400 MHz DDR4
Radeon Pro 580 8 GB
- System requirements
OK
- Game not loading
- Black screen
- Crashing
Please try these basic troubleshooting steps before posting asking for help. You can normally fix simple problems yourself in minutes.
Tried redownload game, even reinstall macOS.