To qualify for the Great Game Guarantee you need to claim the refund within 24 hours after you first launch the game, within seven days from your date of purchase or within seven days from the game's release date if you pre-purchased/pre-ordered, whichever comes first.
You can find full details about the guarantee in this Help Centre article:
https://help.ea.com/article/what-s-the-great-games-guarantee
hi i am having the same problem and i did request a refund since first day after i purchase and it say refund requested but 7 days later the request is gone from the refund page and still cant connevt to the live chat after a thousand tries
Community Admin@Chillbun21 Hi, refunds can take up to 10 days, so you may just need to wait for a bit longer.
If the time expires without being resolved, you can try support again. Can you try using a different browser or different device, hopefully you won't encounter the issue you described.
Hi,
I am also trying to refund this game, but when i got refund option i dont see anything.
When i bought the game, it showed Great Game Gurantee Tag.
I am not sure why its not showing in refunds page ?
Also, i am trying to contact someone from support, but i am not getting through even after waiting like 25-30 mins.
Can someone please help and let me know how i can get a refund for this game ?
Thanks,
Hi @dopeysniper,
When did you buy the game?
Refund requests can be made:
If you purchase a new EA game within 30 days of its release date and cannot play it due to server issues, bugs, or other technical reasons within EA’s control, you can request a refund within 72 hours after you first launch the game instead of 24.
If there is no link to request a refund on https://help.ea.com/en/refund/ please insist and an Advisor will help you.
